Fifty-one percent of consumers say they prefer a company to be available 24 hours a day, and 47 percent suggest they would rather use a messaging service than write an email. How can you meet these consumer needs? By creating a chatbot.
At its most basic, a chatbot is a messaging service powered by artificial intelligence and operated under a series of predefined rules to provide responses to questions or commands presented by the user.
For example, a scheduling bot could help you arrange meetings with colleagues. Chatbots can be powered for already-created interfaces like Slack, Telegram, or Facebook Messenger.
The potential for chatbots is still underutilized, but already the technology is astonishing. Let us run down 11 amazing facts you might not know about chatbots.
1. Chatbots are not a new technology
In the early 2000s, “Smarterchild” was a chatbot you could interact with on AOL’s AIM.
2. Chatbots serve as marketing tools
If a consumer is ready to buy, chatbots’ ability to answer questions and recommend products can be an invaluable marketing tool.
3. The number of virtual assistants is already growing – like crazy
4. Chatbots can provide virtual therapy
By 2029, experts expect that the kinds of conversations produced by AI will be indistinguishable from conversations between humans.
5. Chatbots already exist
30,000 bots already operate on Facebook Messenger.
6. Bots will help us discover new things
7. Chatbots simplify the payment process…
Bots can be designed to make the checkout and payment process for e-commerce even simpler.
8. …and consumers are willing to buy from them
9. Chatbots are always learning
Chatbots can be programmed to learn patience and attention to detail.
10. Chatbots can be programmed using any programming language
From Imperson to ChatScript, you can use any programming language to create a bot, depending on the API of the platform.
11. Executives believe chatbots will impact their businesses
If you want to develop a chatbot but aren’t sure where to start, Ciklum’s Fixed Project model can help you complete your chatbot in a fixed period at a set price. By outsourcing the Fixed Project team you can reach your chatbot aspirations without taking time away from your day-to-day obligations.
Feeling inspired by the increasing influence of ChatBots? Find out what is ChatOps and how it can improve communication inside the team in the post “From DevOps To ChatOps”