Delivering enterprise-wide efficiencies at Paysafe through Intelligent Automation

Delivering enterprise-wide efficiencies at Paysafe through Intelligent Automation

time-icon 5 min

IN A NUTSHELL

30,000 +
hours delivered
back to the business
> 95 %
sucess rate of bot
case completion
30,000 +
hours delivered back to the business

About Paysafe

Paysafe provides payment solutions that power the everyday.The multinational organisation operates multiple brands acrossthe e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

01

The Challenge

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

02

How we helped them

Paysafe & Ciklum’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Ciklum have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.

settings-1 Automation Delivery

Ciklum are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Ciklum have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

settings-1 Automation Delivery

Ciklum are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Ciklum have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

settings-1 Automation Delivery

Ciklum are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Ciklum have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

settings-1 Automation Delivery

Ciklum are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Ciklum have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

settings-1 Automation Delivery

Ciklum are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Ciklum have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

settings-1 Automation Delivery

Ciklum are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Ciklum have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
04

The results

30 +
processes delivered
30,000 +
hours delivered back to the business
100 %
SOX compliance in settlement process automation
> 95 %
success rate of bot
case completion
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