WHAT IS IT?
Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.
WHO IS THIS FOR?
Businesses with a customer-centred approach who aim to deliver an outstanding customer service
Companies that need to establish a fully operational support centre
Firms that want to enhance the in-house support team
Businesses that require additional technical expertise and industry-specific skills
Companies who wish to establish customer support for their website
WITH Support Centre YOU WILL GET:
Up to 50% costs reduction
Using our services, you save on recruiting and training expensive in-house resources for your business
Higher customer loyalty
Satisfied customers lead to repeat business, while failure to solve problems in a timely and effective way is the top reason for customers leaving. Ciklum support services deliver an efficient support service that exceeds customer expectations and builds loyalty
Efficient management of your in-house team’s work-load
A peak in customer enquiries takes a toll on your in-house support team. Ciklum Support Centre services are there to back you up whenever they are needed
HOW IT WORKS
Ciklum experts deliver different channels of support: phone, emails, live chat. We group our support experts to process all incoming support requests effectively and on time
Our top-class technical assistance enables your in-house team to focus on development, bug-fixing, consulting and other essential tasks. To ensure a rapid and qualified technical support, we can use your existing knowledge base or we can create one for you
Our support system expertise include ticketing, phone system, desktop remote control, reporting
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Increase customers’ loyalty with Support Centre
How Support Centre worked for Mobli Media
Mobli is a real-time visual media platform made up of subject-based channels such as topics, people, and places.
More clients who benefited using our Support Centre: