Support services

Ciklum Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution

What we do:
  1. Customer support (1st level)
  2. Technical support (2nd level)
  3. Incident management
  4. Content Management & Moderation
  1. ok_iconCreated with Sketch.30-40% conversion rates
  2. ok_iconCreated with Sketch.Cost efficiency
  3. ok_iconCreated with Sketch.Higher customer satisfaction
  4. ok_iconCreated with Sketch.Faster response / resolve time
  5. ok_iconCreated with Sketch.Ability to have your local resources focus on other tasks
How it works
Level 1,2
Ciklum Support Center
Level 3
Back end support
Technical / Custom support
All queries are logged
SLA & Reporting System
Ticket System
Knowledge base
  1. Lyudmila Andersen
    Lyudmila Andersen
    Head of Ciklum Support Center
  2. Roman Nikolaev
    Roman Nikolaev
    PM, Content Production Team
  3. Dmytro Makhvienia
    Dmytro Makhvienia
    Technical Support Team Lead
  4. Yelizaveta Silenko
    Yelizaveta Silenko
    Visual QA team lead, Content production team
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