- The current state of conversational systems: smart voice assistants, chatbots, conversational systems in the workplace and banking. How are they embracing complex challenges?
- Word error rate decreased almost 5 times since 2008. How is machine learning affecting conversational systems?
- By 2020, chatbots will power 85% of all customer service interactions and about 30% of searches will be done without a screen: what is the future of conversational systems?
In the past few years, conversational systems were marked a trend to watch by such industry leaders as Gartner. This implies that texting and typing will gradually be knocked out by conversational commands when it comes to technological interactions. People are already using voice assistants for a variety of purposes:
Artificial Intelligence, IoT and machine learning strengthen conversational systems, making them more than just a computer’s ability to understand the human voice. In the future, these systems will not be relying just on voice and text alone, they will capture sight, sounds, and feeling to process the interactions. As drones, robots, self-driving cars and connected devices continue to develop, very soon we will witness a new era of communication, where lines between digital sphere and reality will be blurred.