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Solving Today's Business Challenges with Agentic AI
Modernize Customer Support With AI Agents
Move beyond scripted replies to AI agents that understand context, act instantly, and learn from every interaction. They handle up to 90% of service requests independently, reducing response times from hours to minutes and costs by up to 30%. From quick FAQs to complex L3 cases, customer support becomes faster, smarter, and human again.
Deliver Reliable AI at Scale With Autonomous Testing
Ensure your AI systems perform as intended even when outcomes are unpredictable. Our Responsible AI testing framework replaces brittle, logic-based QA with adaptive, continuous validation built for AI agents and LLM-based applications. Catch issues early, accelerate release cycles, and remove the burden of manual testing on your teams.
Launch Digital Products 40% Faster Than Before
Legacy methods can’t match the speed of modern business. Our AI Experience Engineering approach compresses delivery timelines by infusing AI into every stage of the SDLC. From prototyping to development and post-release support, we enable faster execution with fewer resources. Automate tasks like ticketing and issue resolution to launch products faster and deliver scalable experiences with leaner teams.
Build Your AI Strategy with a 5-Day Executive Clinic
Enterprises are experimenting with AI. But without a strategy, they stay stuck in pilot mode. The AI Strategy Leadership Clinic helps your C-suite move from scattered PoCs to an enterprise-wide Agentic AI strategy. In five days, we align your leadership team, identify high-impact use cases with measurable ROI, and define a scalable roadmap for platform-level deployment. Delivered by strategists who have built AI systems for Fortune 500s, this clinic lays the foundation for Agentic AI in your enterprise with clarity and momentum.
AI-Enable Your Products and Platforms
Make your product visible and usable inside AI platforms like Claude, Copilot, and ChatGPT. Our MCP Server Engineering creates a secure access layer that connects your tools, APIs, and data. AI agents interact in real-time using natural language, creating more intuitive experiences for customers and teams. No time-consuming code rewrites. No costly workarounds. Your products and platforms become AI-native and interoperable – ready for an enterprise-grade performance at scale.
What our customers say
Our Approach
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01
Discovery Call
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02
Building AI Model Roadmap
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03
Training & Fine-Tuning AI
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04
Integrating AI into Workflows
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05
Maintaining & Evolving AI Lifecycle
Discovery Call
We start with a strategic discovery session to understand your business challenges, goals, and existing workflows. Our experts assess where Agentic AI can deliver real value and map suitable GenAI models to your needs. We then co-create an innovation roadmap and rapidly build a Proof of Value (PoV) to validate impact. Only once this is approved do we move into technical execution.
Building AI Model Roadmap
We initialize by exploring your most relevant GenAI use cases and selecting the right model setup. Our team rapidly develops a working proof of value (PoV) to validate business value and technical feasibility. This phase is all about moving quickly, reducing risk, and laying a solid foundation for scalable enterprise AI solutions.
Training & Fine-Tuning AI
With a validated use case in hand, we fine-tune your models using custom or live data. This ensures your model understands your domain, reflects your tone, and delivers relevant outputs. The result is a usable, high-performing context-aware AI system aligned with real-world scenarios and your business logic.
Integrating AI into Workflows
We optimize your models through prompt engineering and parameter tuning, then integrate them into your workflows and systems. Whether acting as a co-pilot, assistant, or autonomous AI agent, the model is embedded where it delivers value – enhancing AI-powered decision-making, speeding up processes, and supporting smarter actions.
Maintaining & Evolving AI Lifecycle
At this stage, we help you manage the full lifecycle of your Agentic AI solution. From governance and performance tracking to version control and security, we ensure your system remains robust, compliant, and future-ready – so your AI investment can evolve and scale with your business.
Custom Solutions For Your Industry
Banking & Financial Services
Create secure, scalable, data-driven financial solutions that power innovation and business growth.
Healthcare & Life Sciences
Deliver smarter, connected healthcare with AI & automation that improve outcomes, lower costs, and boost efficiency.
Hi-Tech Services
Enable Hi-Tech companies to scale faster and build impactful products through AI-driven engineering.
Retail & Consumer Goods
Build tech-driven, omnichannel experiences that win customers and drive business performance.
Travel & Hospitality
Create memorable customer experiences and digital products that take your travel business to new heights.
Automotive and Manufacturing
Reimagine mobility with AI and automation that optimize supply, uptime, and customer journeys.
Why Ciklum for Agentic AI Services?
Guaranteed Success. Measured by NPS
We measure success where it matters—in market. Every solution is assessed live using clear, measurable objectives. We track performance through NPS scores and ensure your application is delivering meaningful outcomes that align with your strategic goals.
POC within 5 Weeks
You don’t have to wait months for results. We create Agentic AI that’s product-led, user-focused, and real-world ready—no empty prototypes, just tangible, lasting value.
Agents That Speak Your Industry
Generic AI doesn’t cut it. Our Agentic AI assistants are built for your specific industry and business needs. From operations to language and workflows, we create solutions that understand your world and deliver real, relevant results.
Pioneering AI for a decade
You’re working with a partner that’s been deeply embedded in AI for over ten years. Our long-standing expertise means we understand how to build and implement Agentic AI solutions that are practical, scalable, and rooted in real business needs.
Our locations
- Development Centers
- Sales Offices
- Europe
- South Asia
Lviv
120 Shevchenka St, Lviv, Ukraine, 79039
Kyiv
Horizon Park Office, 12 Amosova st., Kyiv, Ukraine, 03038
Dnipro
BC “Stupeni”, 15-A, Barykadna st., building 3, floor 11, Dnipro, Ukraine, 49000
Wrocław
MidPoint 71, Powstańców Śląskich 9/8th floor, 53-332 Wrocław, Poland
Gdansk
Jana z Kolna 11 , Gdańsk, Poland, 80-864
Malaga
Calle Sebastián Souviron 3, 1ª Planta 29005, Málaga
Zlín
CN Group CZ a.s., Vavrečkova 7074 (building OD 13, 3rd floor), 760 01 Zlín, Czech Republic
Hradec Králové
CN Group CZ a.s., Průmyslová 1294/27, 500 02 Hradec Králové, Czech Republic
Prague
Václavské náměstí 802/56Nové Město110 00 Praha 1
Ostrava
Scott Weber, Ostrava - Organica Biskupa Bruna sq. 3399 Moravska Ostrava 702 00
Bucharest
Spaces Campus 6, Campus 6.1 Building, Floors 1 & 2, 6L Iuliu Maniu Boulevard, District 6, Bucharest, Romania
Sofia
Floor 4, Office A, 2 Ivan Abadjiev Street, Sofia, 1784, Bulgaria
Bratislava
CN Group CZ a.s., organizačná zložka SK, Obchodná 2, 811 06 Bratislava, Slovakia
Chennai
CoWrks Office, Sterling Technopolis, 4th Floor, near the Krishna Tennis Club, Perungudi, Chennai Tamil Nadu - 600096, India
Pune
M-Connect, 3rd Floor, Plot no (1+2), Bavdhan Khrud, Taluka-Mulshi, District-Pune - 411021, India
Islamabad
2nd Floor in the One Express Way Plaza, Gulberg Green Entrance - Islamabad Expressway, Islamabad, Pakistan
- United Kingdom
- Americas
- Europe
- Middle East
London - Head Office
5th Floor Standon House, 21 Mansell Street, London, United Kingdom, E1 8AA
New York
Tribeca,99 Hudson Street, 5th Floor, Res Co-work03, 10013
Valencia
25350 Magic Mountain Pkwy, Valencia, CA 91355, USA
Toronto
Davisville Center, 1920 Yonge Street, 2nd Floor, Toronto, Ontario, M4S 3E2, Canada
Copenhagen
Talent Garden Denmark ApS Danneskiold-Samsøes Allé 41, 1434 Copenhagen K
Zurich
Regus, Seefeldstrasse 69, office 201, ResCowork01, Zurich, CH-8008, Switzerland
Munich
Ciklum AG, c/o Agendis Business Center, Konrad-Zuse-Platz 8, room 151, 81829
Tel Aviv
12 Floor WeWork ToHa Yigal Alon St 114 Tel Aviv-Yafo 6744320
Dubai
Ciklum Software Services LLC, 508-22, 508, Dusseldorf Business Point, Al Barsha1, Dubai, UAE
Success Stories
What our customers say
Achieved 30% Revenue Growth by Automating Property Listing and Auction System
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Advancing Telemedicine with Scalable DevSecOps and AI-Driven Automation
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Augmented Reality in Academia: An In-Depth Case Study on Educational Innovation
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Boosting Security and Efficiency with a Strategic Salesforce Split
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Scaling to $750M: The Success of a Digital-First Car Marketplace
Learn MorePowered by our Incredible Partners
FAQs on Agentic AI Services
Ciklum delivers fully functional Agentic AI Services in just 5 weeks, starting with a production-ready proof of concept (POC). Our approach minimizes internal strain by integrating with your existing systems (like CRM or ERP) via APIs, requiring only essential access to relevant data and workflows. The result? Rapid deployment with minimal disruption – so your AI agents are up and running fast.
Unlike traditional RPA or rule-based automation, Ciklum’s Agentic AI Solution brings autonomous reasoning into your workflows. Our AI agents don’t just follow rules – they act with context and confidence, drawing from past interactions, unstructured data, and internal logic to resolve tickets, write SQL, or fix data pipeline issues without human handoffs. It’s Agentic Process Automation (APA) that adapts, not just executes.
Ciklum’s Agentic AI Solution is designed with enterprise-grade security in mind. We follow best practices for encryption, role-based access control (RBAC), and data anonymization to protect sensitive business and customer information. Our AI agents operate within secure, governed environments to meet compliance standards across BFSI, healthcare, and other regulated industries.
We track success where it matters – adoption, efficiency, and business impact. KPIs include task resolution time (e.g., reducing workflows from days to minutes), reduction in human workload, CSAT improvements, and NPS. Our AI agents are monitored in production, tested with real users, and iterated to maximize ROI – not just launched and left.
To scope your Agentic AI Solution accurately, we’ll need a clear view of the business processes you want to automate, existing tools and systems (e.g., Salesforce, Snowflake), and any datasets the AI agents need to learn from or interact with. From there, we can quickly define the POC, architecture, integration points, and deliver a tailored proposal that fits your goals.