Conversational AI Built for Your Business, Designed to Hit Your KPIs
We begin where it matters — your business outcomes. Our expert teams blend data, UX, and engineering to deliver Conversational AI that solves your most critical business challenges — and we validate success through the KPIs that define it.
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Solving Today's Business Challenges with Conversational AI
Automate Customer Support with AI That Delivers Outcomes
Automate Customer Support with AI That Delivers Outcomes
Reduce pressure on contact centers with AI agents that resolve customer issues in real time - across channels and languages. From handling account queries to booking requests and password resets, our assistants cut costs, deflect tickets, and elevate NPS.
Modernize Voice Support with AI That Speaks Human
Streamline Internal Operations with Autonomous Agents
Meet Compliance and Ethical AI Standards from Day One
Automate Customer Support with AI That Delivers Outcomes
Reduce pressure on contact centers with AI agents that resolve customer issues in real time - across channels and languages. From handling account queries to booking requests and password resets, our assistants cut costs, deflect tickets, and elevate NPS.
Modernize Voice Support with AI That Speaks Human
Bring AI into your call center with voice-first agents that understand intent and provide natural, real-time assistance. From call routing to conversation resolution, we help you replace legacy IVR with intelligent voice experiences built for today’s customer.
Streamline Internal Operations with Autonomous Agents
Automate repetitive tasks across HR, finance, and operations with AI agents that take action - not just escalate. Whether booking holidays, updating records, or checking system status, our assistants integrate across systems to remove delays and reduce overhead.
Meet Compliance and Ethical AI Standards from Day One
Build conversational AI that meets today’s regulatory expectations and tomorrow’s scrutiny. We proactively address ethical concerns and align your solution with frameworks like the EU AI Act - so your AI is trusted, transparent, and future-ready.
What our customers say
Our Approach
Discovery
Our approach includes Design Thinking workshops to understand real pain points and identify areas for impactful improvement. We capture all requirements, agree on feasible target metrics, and identify user characteristics, validating with historical data. Evaluating your current infrastructure and user journeys for Gen AI compatibility, we uncover opportunities for autonomy, personalization, and real-time learning.
Solution Plan
We then define the solution plan, including scope, timeline, resources, and budget. The objective is to provide a high-level implementation plan with a cost profile covering key areas – technology, implementation, and licenses. During this process we highlight governance frameworks, model selection (e.g., LLMs), guardrails, prompt strategies, fallback hierarchies, scalability, and ethical AI considerations.
Solution & Conversational Flow Design
We map conversation flows and define key integrations based on your requirements – establishing both the functional attributes and the tone of voice for a cohesive user experience. Our teams co-design the solution by replacing rigid flowcharts with flexible, intent-driven design powered by Gen AI. To ensure conversational flow, we also leverage prompt templates, retrieval-augmented generation (RAG), and memory modules for contextual continuity.
Delivery
This is where we develop Virtual Agent journeys by connecting to backend systems, and running playback sessions for SMEs. Our teams build Agents with autonomous decision loops, integrating Gen AI engines, real-time data APIs, and business logic layers. We also include RLHF where applicable, coordinate UAT and verification testing, followed by deployment and full process documentation handover.
Hypercare & Optimization
Our teams monitor the Virtual Agent in the live environment with elevated support to ensure seamless adoption. We use real-user feedback and interaction logs to refine prompts, train custom models, and enhance accuracy. This enables us to continuously refine the backlog – reviewing, prioritizing, and shaping it to deliver features users want and the business needs.
Discovery
Our approach includes Design Thinking workshops to understand real pain points and identify areas for impactful improvement. We capture all requirements, agree on feasible target metrics, and identify user characteristics, validating with historical data. Evaluating your current infrastructure and user journeys for Gen AI compatibility, we uncover opportunities for autonomy, personalization, and real-time learning.
Solution Plan
We then define the solution plan, including scope, timeline, resources, and budget. The objective is to provide a high-level implementation plan with a cost profile covering key areas – technology, implementation, and licenses. During this process we highlight governance frameworks, model selection (e.g., LLMs), guardrails, prompt strategies, fallback hierarchies, scalability, and ethical AI considerations.
Solution & Conversational Flow Design
We map conversation flows and define key integrations based on your requirements – establishing both the functional attributes and the tone of voice for a cohesive user experience. Our teams co-design the solution by replacing rigid flowcharts with flexible, intent-driven design powered by Gen AI. To ensure conversational flow, we also leverage prompt templates, retrieval-augmented generation (RAG), and memory modules for contextual continuity.
Delivery
This is where we develop Virtual Agent journeys by connecting to backend systems, and running playback sessions for SMEs. Our teams build Agents with autonomous decision loops, integrating Gen AI engines, real-time data APIs, and business logic layers. We also include RLHF where applicable, coordinate UAT and verification testing, followed by deployment and full process documentation handover.
Hypercare & Optimization
Our teams monitor the Virtual Agent in the live environment with elevated support to ensure seamless adoption. We use real-user feedback and interaction logs to refine prompts, train custom models, and enhance accuracy. This enables us to continuously refine the backlog – reviewing, prioritizing, and shaping it to deliver features users want and the business needs.
Custom Solutions For Your Industry
Banking & Financial Services
Banking & Financial Services
From data-driven product innovation to seamless digital experiences, we work together to create secure, scalable, and flexible financial solutions that drive your business forward.
HealthCare & Life Sciences
HealthCare & Life Sciences
Deliver smarter, connected healthcare with AI, automation, and cloud to enhance patient outcomes, reducing costs, and driving operational excellence.
Hi-Tech Services
Hi-Tech Services
Solutions empowering Hi-Tech companies to build next-gen products, accelerate development and drive lasting business impact through the innovation, scale and disruption of AI-powered engineering
Retail & Consumer Goods
Retail & Consumer Goods
From product development to omnichannel consumer experiences, we join forces to build advanced technology solutions that take your business to the next level.
Travel & Hospitality
Travel & Hospitality
Develop unforgettable customer experiences and engineer innovative digital products that take your travel business to new heights with Ciklum’s end-to-end Experience Engineering solutions.
Automotive
Automotive
Driving the future of mobility with AI, automation, and cloud solutions to streamline supply chains, reduce downtime, and enhance customer experiences with intelligent, data-driven innovations.
Manufacturing
Manufacturing
Enhance precision and efficiency with AI-driven automation, digital twins, and edge AI. Optimize production, minimize downtime, and improve quality control for resilient, high-performing operations.
Hello World
Why Choose Ciklum for Conversational AI?
Measured Against Your KPIs
We tie our success to yours by aligning with your strategic goals, sharing risk, and putting real skin in the game to deliver measurable results based on cost, revenue, and impact
Seamless Fit into Your Ecosystem
You don’t need to worry about vendor lock-in or compatibility. Our team ensures your Conversational AI integrates flawlessly with existing platforms, workflows, and systems—delivering solutions that work within your unique environment from day one.
Crafted to Solve Your Business Challenge
You gain a strategic partner, not just a vendor. As a product engineering company, we focus on how Conversational AI fits into your overall business goals—solving real problems, creating value, and ensuring AI aligns with your digital strategy.
Committed to Your Long-Term Success
You’re never on your own. We’re in it with you—from strategy to scaling. Our consultative approach means we educate, support, and guide your team, ensuring sustained growth and success after the project is completed.
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Let's talk about transforming your business, with no strings attached
