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Solving Today's Business Challenges with Conversational AI
Automate Customer Support with AI That Delivers Outcomes
Reduce pressure on contact centers with AI agents that resolve customer issues in real time - across channels and languages. From handling account queries to booking requests and password resets, our assistants cut costs, deflect tickets, and elevate NPS.
Modernize Voice Support with AI That Speaks Human
Bring AI into your call center with voice-first agents that understand intent and provide natural, real-time assistance. From call routing to conversation resolution, we help you replace legacy IVR with intelligent voice experiences built for today’s customer.
Streamline Internal Operations with Autonomous Agents
Automate repetitive tasks across HR, finance, and operations with AI agents that take action - not just escalate. Whether booking holidays, updating records, or checking system status, our assistants integrate across systems to remove delays and reduce overhead.
Meet Compliance and Ethical AI Standards from Day One
Build conversational AI that meets today’s regulatory expectations and tomorrow’s scrutiny. We proactively address ethical concerns and align your solution with frameworks like the EU AI Act - so your AI is trusted, transparent, and future-ready.
What our customers say
Our Approach
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01
Discovery
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02
Solution Plan
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03
Solution & Conversational Flow Design
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04
Delivery
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05
Hypercare & Optimization
Discovery
Our approach includes Design Thinking workshops to understand real pain points and identify areas for impactful improvement. We capture all requirements, agree on feasible target metrics, and identify user characteristics, validating with historical data. Evaluating your current infrastructure and user journeys for Gen AI compatibility, we uncover opportunities for autonomy, personalization, and real-time learning.
Solution Plan
We then define the solution plan, including scope, timeline, resources, and budget. The objective is to provide a high-level implementation plan with a cost profile covering key areas – technology, implementation, and licenses. During this process we highlight governance frameworks, model selection (e.g., LLMs), guardrails, prompt strategies, fallback hierarchies, scalability, and ethical AI considerations.
Solution & Conversational Flow Design
We map conversation flows and define key integrations based on your requirements – establishing both the functional attributes and the tone of voice for a cohesive user experience. Our teams co-design the solution by replacing rigid flowcharts with flexible, intent-driven design powered by Gen AI. To ensure conversational flow, we also leverage prompt templates, retrieval-augmented generation (RAG), and memory modules for contextual continuity.
Delivery
This is where we develop Virtual Agent journeys by connecting to backend systems, and running playback sessions for SMEs. Our teams build Agents with autonomous decision loops, integrating Gen AI engines, real-time data APIs, and business logic layers. We also include RLHF where applicable, coordinate UAT and verification testing, followed by deployment and full process documentation handover.
Hypercare & Optimization
Our teams monitor the Virtual Agent in the live environment with elevated support to ensure seamless adoption. We use real-user feedback and interaction logs to refine prompts, train custom models, and enhance accuracy. This enables us to continuously refine the backlog – reviewing, prioritizing, and shaping it to deliver features users want and the business needs.
Custom Solutions For Your Industry
Banking & Financial Services
Create secure, scalable, data-driven financial solutions that power innovation and business growth.
Healthcare & Life Sciences
Deliver smarter, connected healthcare with AI & automation that improve outcomes, lower costs, and boost efficiency.
Hi-Tech Services
Enable Hi-Tech companies to scale faster and build impactful products through AI-driven engineering.
Retail & Consumer Goods
Build tech-driven, omnichannel experiences that win customers and drive business performance.
Travel & Hospitality
Create memorable customer experiences and digital products that take your travel business to new heights.
Automotive and Manufacturing
Reimagine mobility with AI and automation that optimize supply, uptime, and customer journeys.
Why Choose Ciklum for Conversational AI?
Measured Against Your KPIs
We tie our success to yours by aligning with your strategic goals, sharing risk, and putting real skin in the game to deliver measurable results based on cost, revenue, and impact
Seamless Fit into Your Ecosystem
You don’t need to worry about vendor lock-in or compatibility. Our team ensures your Conversational AI integrates flawlessly with existing platforms, workflows, and systems—delivering solutions that work within your unique environment from day one.
Crafted to Solve Your Business Challenge
You gain a strategic partner, not just a vendor. As a product engineering company, we focus on how Conversational AI fits into your overall business goals—solving real problems, creating value, and ensuring AI aligns with your digital strategy.
Committed to Your Long-Term Success
You’re never on your own. We’re in it with you—from strategy to scaling. Our consultative approach means we educate, support, and guide your team, ensuring sustained growth and success after the project is completed.
Our locations
- Development Centers
- Sales Offices
- Europe
- South Asia
Lviv
120 Shevchenka St, Lviv, Ukraine, 79039
Kyiv
Horizon Park Office, 12 Amosova st., Kyiv, Ukraine, 03038
Dnipro
BC “Stupeni”, 15-A, Barykadna st., building 3, floor 11, Dnipro, Ukraine, 49000
Wrocław
MidPoint 71, Powstańców Śląskich 9/8th floor, 53-332 Wrocław, Poland
Gdansk
Jana z Kolna 11 , Gdańsk, Poland, 80-864
Malaga
Calle Sebastián Souviron 3, 1ª Planta 29005, Málaga
Zlín
CN Group CZ a.s., Vavrečkova 7074 (building OD 13, 3rd floor), 760 01 Zlín, Czech Republic
Hradec Králové
CN Group CZ a.s., Průmyslová 1294/27, 500 02 Hradec Králové, Czech Republic
Prague
Václavské náměstí 802/56Nové Město110 00 Praha 1
Ostrava
Scott Weber, Ostrava - Organica Biskupa Bruna sq. 3399 Moravska Ostrava 702 00
Bucharest
Spaces Campus 6, Campus 6.1 Building, Floors 1 & 2, 6L Iuliu Maniu Boulevard, District 6, Bucharest, Romania
Sofia
Floor 4, Office A, 2 Ivan Abadjiev Street, Sofia, 1784, Bulgaria
Bratislava
CN Group CZ a.s., organizačná zložka SK, Obchodná 2, 811 06 Bratislava, Slovakia
Chennai
CoWrks Office, Sterling Technopolis, 4th Floor, near the Krishna Tennis Club, Perungudi, Chennai Tamil Nadu - 600096, India
Pune
M-Connect, 3rd Floor, Plot no (1+2), Bavdhan Khrud, Taluka-Mulshi, District-Pune - 411021, India
Islamabad
2nd Floor in the One Express Way Plaza, Gulberg Green Entrance - Islamabad Expressway, Islamabad, Pakistan
- United Kingdom
- Americas
- Europe
- Middle East
London - Head Office
5th Floor Standon House, 21 Mansell Street, London, United Kingdom, E1 8AA
New York
Tribeca,99 Hudson Street, 5th Floor, Res Co-work03, 10013
Valencia
25350 Magic Mountain Pkwy, Valencia, CA 91355, USA
Toronto
Davisville Center, 1920 Yonge Street, 2nd Floor, Toronto, Ontario, M4S 3E2, Canada
Copenhagen
Talent Garden Denmark ApS Danneskiold-Samsøes Allé 41, 1434 Copenhagen K
Zurich
Regus, Seefeldstrasse 69, office 201, ResCowork01, Zurich, CH-8008, Switzerland
Munich
Ciklum AG, c/o Agendis Business Center, Konrad-Zuse-Platz 8, room 151, 81829
Tel Aviv
12 Floor WeWork ToHa Yigal Alon St 114 Tel Aviv-Yafo 6744320
Dubai
Ciklum Software Services LLC, 508-22, 508, Dusseldorf Business Point, Al Barsha1, Dubai, UAE
Success Stories
What our customers say
Achieved 30% Revenue Growth by Automating Property Listing and Auction System
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Advancing Telemedicine with Scalable DevSecOps and AI-Driven Automation
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Augmented Reality in Academia: An In-Depth Case Study on Educational Innovation
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Boosting Security and Efficiency with a Strategic Salesforce Split
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Scaling to $750M: The Success of a Digital-First Car Marketplace
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FAQs on Conversational AI Services
Unlike static IVR trees, our voice-first Conversational AI Services use natural language understanding to interpret intent and respond in real time. The experience feels intuitive and human, not robotic, enabling seamless routing, resolution, and escalation without frustrating touch-tone prompts.
Yes. Our Conversational AI Services are built for multi-language, multi-channel environments. Whether it’s voice, chat, web, or mobile, we ensure consistent brand messaging and smooth transitions across all customer touchpoints, supporting global-scale deployments with local precision.
Highly. We don’t offer cookie-cutter chatbots. We co-design AI agents around your brand voice, escalation flows, and operational goals. Whether you want to reflect a formal tone or a casual style, our AI mirrors your customer experience standards and adapts to complex business logic.
Our AI agents evolve with your needs. We continuously optimize models based on user feedback, performance metrics, and tech advancements. Clients benefit from ongoing improvements, whether it’s smarter intent recognition, updated integrations, or expanded use cases – without disruption.