Revolutionized TUI’s Fragmented Payment Ecosystem with One Payment Platform

TUI historically operated in siloed technology stacks across different source markets, leading to a fragmented and challenging-to-maintain payments landscape. The project aimed to centralize and internalize TUI’s complex network of payment systems and providers without disrupting its existing infrastructure. Challenges included managing multiple complex PSP integrations and acquirer relationships, lack of reusable capabilities even within regions, limited commercial leverage due to fragmented transaction volumes, and the need to integrate new selling channels with diverse payment technology platforms.

Priorities focused on delivering seamless payment experiences globally, reducing transaction costs, and ensuring scalability for emerging technologies like dynamic acquirer routing and dynamic currency conversion.

Ciklum’s partnership with TUI resulted in the successful development and deployment of One Payment Platform (OPP). This unified all source market and tenant selling platforms into a world-class internal Payment Technology that is flexible, adaptable, and primed for reuse. The implementation extends across various selling contexts, encompassing all TUI travel experiences and products.

The initial delivery in TUI’s largest market, the UK, solved core business continuity issues with an existing PSP partner. The platform increased conversion through the addition of payment methods such as Apple Pay & Direct Debit open banking flows, ushering a new era in TUI’s payment ecosystem.