From Insights to Impact: Data-Driven Personalization in Loyalty Programs

Key Takeaways:

  1. Personalized offers and communications are vital to drive customer loyalty
  2. Data analytics and AI can uncover new insights at a granular level
  3. Concerns around data use and privacy must be addressed
  4. Third-party expertise can help drive cost-effective innovation in this area

It’s never been easier for customers to shop around online, which means making efforts to secure and maintain customer loyalty are as important as they’ve ever been.

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Outdated Payment Systems: Is Your Checkout Costing You Customers?

Key Takeaways:

  1. Customer expectations for seamless, fast payments are rising sharply
  2. Maximum choice, including digital wallets and Open Banking, is essential
  3. Smart technologies, fully integrated, can help retailers maximize opportunities
  4. Expert tech support is vital to turn concept into successful reality

As the world of retail continues to evolve, modern technology has a vital role to play in helping customers pay as easily and quickly as possible. And this applies just as much at checkouts in physical stores as it does when buying goods and services online. Amazon’s cashless stores, based on ‘just walk out’ technology, are an excellent example of how technology can completely transform even the most everyday shopping experiences.

Outdated Payment Systems_ Is Your Checkout Costing You Customers_

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2025 & Beyond: Transforming the Automotive Industry with AI-Powered IT Solutions

Key Takeaways:

  1. AI adoption is growing across vehicles and supply chains
  2. AI enhances safety, efficiency, and profitability in fleet operations
  3. Key concerns around safety, data security, and system integration should be addressed
  4. A phased, expert-led approach is the best way forward

Since GPS, Bluetooth and parking cameras became commonplace on cars in the 2000s, technology has gradually assumed an increasingly dominant role in the automotive industry.

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AI In The Real World: How Does It Drive Retail Success?

Key Takeaways:

  1. AI is already transforming operations for retailers worldwide
  2. Innovations are making impacts across customer experience, inventory, logistics and in-store 
  3. Retailers are saving money, cutting delivery times and boosting customer satisfaction
  4. Expertise is vital for strong implementation and adaptability for new technology

There’s a lot said about the benefits of AI in retail and how transformative it can be. But away from the headlines and bold claims, how does artificial intelligence benefit retail technology in practise?

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Why Multi-Channel Operations Are Your Next Big Win

Key Takeaways:

  1. Multi-channel eCommerce is essential for maximising retail sales opportunities
  2. Selling across channels boosts customer experience and builds market resilience
  3. Channels can be tailored to suit different customer demographics
  4. Centralized management and automation are technical keys to success

Multi-channel eCommerce, where products are sold on multiple online channels simultaneously, is more important in online retail than ever before. This is not only because multi-channel strategies expand potential customer base and product visibility, but also because they help retailers meet growing consumer demand for seamless interactions across websites, apps, social media and other sales platforms.

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2025 Automotive Predictions: AI and Machine Learning Innovation

Key Takeaways:

  1. AI deployments will expand as public interest in autonomous vehicles grows
  2. Smarter vehicles will make driving safer and more efficient
  3. Personalization will help transform the in-car experience
  4. Global standards and collaboration will coordinate innovation

2025 Automotive Predictions: AI and Machine Learning Innovation

The use cases of artificial intelligence (AI) and machine learning (ML) are expanding all the time, and the automotive sector is beginning to take full advantage of the opportunity. No surprise, therefore, that the size of the global market for AI in the automotive sector is set to increase by 55% year-on-year between 2023 and 2032.

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6 Key Challenges in AI Engineering and How to Overcome Them

Key Takeaways:

  • The fast pace of AI development makes deployment challenging
  • AI use must be innovative and support human endeavor ethically
  • High-quality data collection at scale is vital for success
  • Working with an expert AI partner can help navigate issues

6 Key Challenges in AI Engineering and How to Overcome Them

New AI developments are coming on stream all the time, as the world continues to appreciate just how much of a difference the technology can make. It can enhance research and development, analyze data at greater speed and scale, augment human endeavor and automate routine tasks, to name just a few of its typical everyday use cases.

However, as with any emerging technology, there are practical barriers to overcome in order to maximize the potential of the innovation. This blog will explore the six biggest challenges to overcome in AI engineering, and how this can be achieved.

What Are the Biggest Challenges in AI Development Today?

1: Data-Related Challenges

The output of AI is only as good as the input: that is to say that the quality and quantity of data fed into the AI tool need to be as high as possible to deliver the best possible results. To enable this, it’s important to establish data augmentation techniques and robust data pipelines, so that datasets can generate the most relevant, accurate results possible.

These solutions can also extend into areas such as transfer learning (where machine learning models trained on one task are fine-tuned to be used on another), and synthetic data generation (artificial data that mimics real-life equivalents to simulate patterns and AI algorithms).

2: Legacy System Integration

According to Forbes, as many as two-thirds of businesses are still using mainframe or legacy applications for their core business operations. This use of increasingly outdated technology means their ability to integrate AI is severely impaired, particularly when it comes to solution compatibility, data silos and future scalability.

The most practical way to navigate this issue is to use middleware as a bridge between old and new. These robust connectors enable legacy systems to integrate with AI tools and enable AI insights and efficiencies to be enjoyed across a network – without the cost and disruption of a large-scale system overhaul.

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How AI Agents Are Rewiring Corporate DNA in Healthcare

Key Takeaways:

  1. Agentic AI is enabling new levels of efficiency and insight in healthcare
  2. Patients can benefit from better outcomes, and more personalized, continuous treatment
  3. Embedding AI processes often requires cultural change within healthcare organizations
  4. Third-party expertise is key to a successful agentic AI implementation

Healthcare AI is booming all over the world. The American market for healthcare AI alone is expected to grow from less than $12 million in 2023 to over $100 million by 2030.

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AI Predictions 2025: Big Tech Investments Accelerating Innovation

Key Takeaways:

  1. AI’s existing use cases continue to expand
  2. Retail, finance and healthcare are all being transformed
  3. Edge computing and robotics lead new AI innovations
  4. Global collaboration is needed to support a better society

AI Predictions 2025: Big Tech Investments Accelerating Innovation

Almost everywhere you look, a major industry is being reshaped and transformed by artificial intelligence. This includes generative AI and natural language models facilitating easier communication; predictive analytics adding context and personalization to customer service; and algorithms supporting informed, data-driven marketing.

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GenAI and the Payments Lifecycle: Innovative Strategies for the Future

Key Takeaways:

  1. GenAI is relevant for both service providers and end users
  2. GenAI drives scalability and efficiency
  3. GenAI has massive self-improvement and integration capabilities

Introduction

The digital payments lifecycle has evolved significantly since its inception, with total transaction value expected to reach USD 17.72 trillion in 2024 according to Statista. This has partly been made possible by a constant evolution in various technologies, such as data encryption, biometric authentication, magnetic secure transmission, near-field communication, blockchain, artificial intelligence and machine learning. 

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