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Solving Today's Business Challenges with Agentic AI
Modernize Customer Support With AI Agents
Move beyond scripted replies to AI agents that understand context, act instantly, and learn from every interaction. They handle up to 90% of service requests independently, reducing response times from hours to minutes and costs by up to 30%. From quick FAQs to complex L3 cases, customer support becomes faster, smarter, and human again.
Deliver Reliable AI at Scale With Autonomous Testing
Ensure your AI systems perform as intended even when outcomes are unpredictable. Our Responsible AI testing framework replaces brittle, logic-based QA with adaptive, continuous validation built for AI agents and LLM-based applications. Catch issues early, accelerate release cycles, and remove the burden of manual testing on your teams.
Launch Digital Products 40% Faster Than Before
Legacy methods can’t match the speed of modern business. Our AI Experience Engineering approach compresses delivery timelines by infusing AI into every stage of the SDLC. From prototyping to development and post-release support, we enable faster execution with fewer resources. Automate tasks like ticketing and issue resolution to launch products faster and deliver scalable experiences with leaner teams.
Build Your AI Strategy with a 5-Day Executive Clinic
Enterprises are experimenting with AI. But without a strategy, they stay stuck in pilot mode. The AI Strategy Leadership Clinic helps your C-suite move from scattered PoCs to an enterprise-wide Agentic AI strategy. In five days, we align your leadership team, identify high-impact use cases with measurable ROI, and define a scalable roadmap for platform-level deployment. Delivered by strategists who have built AI systems for Fortune 500s, this clinic lays the foundation for Agentic AI in your enterprise with clarity and momentum.
AI-Enable Your Products and Platforms
Make your product visible and usable inside AI platforms like Claude, Copilot, and ChatGPT. Our MCP Server Engineering creates a secure access layer that connects your tools, APIs, and data. AI agents interact in real-time using natural language, creating more intuitive experiences for customers and teams. No time-consuming code rewrites. No costly workarounds. Your products and platforms become AI-native and interoperable – ready for an enterprise-grade performance at scale.
What Our Customers Say
Our Approach
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01
Discovery Call
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02
Building AI Model Roadmap
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03
Training & Fine-Tuning AI
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04
Integrating AI into Workflows
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05
Maintaining & Evolving AI Lifecycle
Discovery Call
We start with a strategic discovery session to understand your business challenges, goals, and existing workflows. Our experts assess where Agentic AI can deliver real value and map suitable GenAI models to your needs. We then co-create an innovation roadmap and rapidly build a Proof of Value (PoV) to validate impact. Only once this is approved do we move into technical execution.
Building AI Model Roadmap
We initialize by exploring your most relevant GenAI use cases and selecting the right model setup. Our team rapidly develops a working proof of value (PoV) to validate business value and technical feasibility. This phase is all about moving quickly, reducing risk, and laying a solid foundation for scalable enterprise AI solutions.
Training & Fine-Tuning AI
With a validated use case in hand, we fine-tune your models using custom or live data. This ensures your model understands your domain, reflects your tone, and delivers relevant outputs. The result is a usable, high-performing context-aware AI system aligned with real-world scenarios and your business logic.
Integrating AI into Workflows
We optimize your models through prompt engineering and parameter tuning, then integrate them into your workflows and systems. Whether acting as a co-pilot, assistant, or autonomous AI agent, the model is embedded where it delivers value – enhancing AI-powered decision-making, speeding up processes, and supporting smarter actions.
Maintaining & Evolving AI Lifecycle
At this stage, we help you manage the full lifecycle of your Agentic AI solution. From governance and performance tracking to version control and security, we ensure your system remains robust, compliant, and future-ready – so your AI investment can evolve and scale with your business.
Industries We Serve
Banking & Financial Services
Deliver secure, AI-driven financial products that meet evolving consumer expectations and regulatory demands.
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Reimagine digital commerce and omnichannel experiences with personalized AI-driven product recommendations, inventory automation, and seamless checkout solutions.
Learn MoreHealthcare & Life Sciences
Build secure, regulatory-compliant healthcare software that enhances care delivery, patient engagement, and operational efficiency.
Learn MoreHi-Tech
Build, scale, and optimize AI-powered digital products that evolve with market trends and customer expectations.
Learn MoreAutomotive & Manufacturing
Accelerate smart vehicle innovation and intelligent production systems with AI-powered automation, IoT-driven insights, and predictive maintenance solutions.
Learn MoreTravel & Hospitality
Transform travel product engineering with real-time analytics, predictive AI, and customer-driven design.
Learn MoreWhy Ciklum for Agentic AI Services?
Functional Heatmaps and CBMs
Accelerate the identification of focus areas for automation and improvement.
AI Maturity Assessment framework
To assess your readiness across technology, data, and people, creating a hyper-personalized roadmap.
Rapid Dialogue Accelerator Methodology
Technique that uses pre-built modules to deliver a functional solution in weeks, not months.
GAF
Pre-built prompt engineering playbooks, fine-tuning templates, and RAG blueprints to reduce experimentation cycles.
Our Locations
- Sales Offices
- Development Centers
- United Kingdom
- Americas
- Europe
- Middle East
London - Head Office
5th Floor Standon House, 21 Mansell Street, London, United Kingdom, E1 8AA
New York
Tribeca,99 Hudson Street, 5th Floor, Res Co-work03, 10013
Valencia
25350 Magic Mountain Pkwy, Valencia, CA 91355, USA
Toronto
Davisville Center, 1920 Yonge Street, 2nd Floor, Toronto, Ontario, M4S 3E2, Canada
Copenhagen
Talent Garden Denmark ApS Danneskiold-Samsøes Allé 41, 1434 Copenhagen K
Zurich
Regus, Seefeldstrasse 69, office 201, ResCowork01, Zurich, CH-8008, Switzerland
Munich
Ciklum AG, c/o Agendis Business Center, Konrad-Zuse-Platz 8, room 151, 81829
Tel Aviv
12 Floor WeWork ToHa Yigal Alon St 114 Tel Aviv-Yafo 6744320
Dubai
Ciklum Software Services LLC, 508-22, 508, Dusseldorf Business Point, Al Barsha1, Dubai, UAE
- Europe
- South Asia
Wrocław
MidPoint 71, Powstańców Śląskich 9/8th floor, 53-332 Wrocław, Poland
Gdansk
Jana z Kolna 11 , Gdańsk, Poland, 80-864
Malaga
Building #39 of Sor Teresa Prat Ave., 29003 Malaga, Spain
Zlín
CN Group CZ a.s., Vavrečkova 7074 (building OD 13, 3rd floor), 760 01 Zlín, Czech Republic
Hradec Králové
CN Group CZ a.s., Průmyslová 1294/27, 500 02 Hradec Králové, Czech Republic
Prague
Václavské náměstí 802/56Nové Město110 00 Praha 1
Ostrava
Scott Weber, Ostrava - Organica Biskupa Bruna sq. 3399 Moravska Ostrava 702 00
Bucharest
Spaces Campus 6, Campus 6.1 Building, Floors 1 & 2, 6L Iuliu Maniu Boulevard, District 6, Bucharest, Romania
Sofia
Floor 4, Office A, 2 Ivan Abadjiev Street, Sofia, 1784, Bulgaria
Bratislava
CN Group CZ a.s., organizačná zložka SK, Obchodná 2, 811 06 Bratislava, Slovakia
Lviv
120 Shevchenka St, Lviv, Ukraine, 79039
Kyiv
Horizon Park Office, 12 Amosova st., Kyiv, Ukraine, 03038
Dnipro
BC “Stupeni”, 15-A, Barykadna st., building 3, floor 11, Dnipro, Ukraine, 49000
Chennai
CoWrks Office, Sterling Technopolis, 4th Floor, near the Krishna Tennis Club, Perungudi, Chennai Tamil Nadu - 600096, India
Pune
M-Connect, 3rd Floor, Plot no (1+2), Bavdhan Khrud, Taluka-Mulshi, District-Pune - 411021, India
Islamabad
2nd Floor in the One Express Way Plaza, Gulberg Green Entrance - Islamabad Expressway, Islamabad, Pakistan
Success Stories
Optimizing and Future-Proofing Payment Infrastructure for Betsson
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Advancing Telemedicine with Scalable DevSecOps and AI-Driven Automation
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Engineering the World’s Largest Food Delivery Platform
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Revolutionized TUI’s Fragmented Payment Ecosystem with One Payment Platform
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