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Solving Today's Business Challenges with Conversational AI
Automate Customer Support with AI That Delivers Outcomes
Reduce pressure on contact centers with AI agents that resolve customer issues in real time - across channels and languages. From handling account queries to booking requests and password resets, our assistants cut costs, deflect tickets, and elevate NPS.
Modernize Voice Support with AI That Speaks Human
Bring AI into your call center with voice-first agents that understand intent and provide natural, real-time assistance. From call routing to conversation resolution, we help you replace legacy IVR with intelligent voice experiences built for today’s customer.
Streamline Internal Operations with Autonomous Agents
Automate repetitive tasks across HR, finance, and operations with AI agents that take action - not just escalate. Whether booking holidays, updating records, or checking system status, our assistants integrate across systems to remove delays and reduce overhead.
Meet Compliance and Ethical AI Standards from Day One
Build conversational AI that meets today’s regulatory expectations and tomorrow’s scrutiny. We proactively address ethical concerns and align your solution with frameworks like the EU AI Act - so your AI is trusted, transparent, and future-ready.
What Our Customers Say
Our Approach
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01
Discovery
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02
Solution Plan
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03
Solution & Conversational Flow Design
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04
Delivery
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05
Hypercare & Optimization
Discovery
Our approach includes Design Thinking workshops to understand real pain points and identify areas for impactful improvement. We capture all requirements, agree on feasible target metrics, and identify user characteristics, validating with historical data. Evaluating your current infrastructure and user journeys for Gen AI compatibility, we uncover opportunities for autonomy, personalization, and real-time learning.
Solution Plan
We then define the solution plan, including scope, timeline, resources, and budget. The objective is to provide a high-level implementation plan with a cost profile covering key areas – technology, implementation, and licenses. During this process we highlight governance frameworks, model selection (e.g., LLMs), guardrails, prompt strategies, fallback hierarchies, scalability, and ethical AI considerations.
Solution & Conversational Flow Design
We map conversation flows and define key integrations based on your requirements – establishing both the functional attributes and the tone of voice for a cohesive user experience. Our teams co-design the solution by replacing rigid flowcharts with flexible, intent-driven design powered by Gen AI. To ensure conversational flow, we also leverage prompt templates, retrieval-augmented generation (RAG), and memory modules for contextual continuity.
Delivery
This is where we develop Virtual Agent journeys by connecting to backend systems, and running playback sessions for SMEs. Our teams build Agents with autonomous decision loops, integrating Gen AI engines, real-time data APIs, and business logic layers. We also include RLHF where applicable, coordinate UAT and verification testing, followed by deployment and full process documentation handover.
Hypercare & Optimization
Our teams monitor the Virtual Agent in the live environment with elevated support to ensure seamless adoption. We use real-user feedback and interaction logs to refine prompts, train custom models, and enhance accuracy. This enables us to continuously refine the backlog – reviewing, prioritizing, and shaping it to deliver features users want and the business needs.
Industries We Serve
Banking & Financial Services
Deliver secure, AI-driven financial products that meet evolving consumer expectations and regulatory demands.
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Reimagine digital commerce and omnichannel experiences with personalized AI-driven product recommendations, inventory automation, and seamless checkout solutions.
Learn MoreHealthcare & Life Sciences
Build secure, regulatory-compliant healthcare software that enhances care delivery, patient engagement, and operational efficiency.
Learn MoreHi-Tech
Build, scale, and optimize AI-powered digital products that evolve with market trends and customer expectations.
Learn MoreAutomotive & Manufacturing
Accelerate smart vehicle innovation and intelligent production systems with AI-powered automation, IoT-driven insights, and predictive maintenance solutions.
Learn MoreTravel & Hospitality
Transform travel product engineering with real-time analytics, predictive AI, and customer-driven design.
Learn MoreWhy Choose Ciklum for Conversational AI?
Committed to Your Success
We align with your goals, share risk, and deliver measurable results.
Seamless Ecosystem Fit
Our Conversational AI integrates smoothly with your systems and tools.
Solutions Aligned to Strategy
We tailor AI solutions to your priorities for real business impact.
Support Beyond Delivery
We guide, train, and support your team to ensure lasting AI success.
Our Locations
- Sales Offices
- Development Centers
- United Kingdom
- Americas
- Europe
- Middle East
London - Head Office
5th Floor Standon House, 21 Mansell Street, London, United Kingdom, E1 8AA
New York
Tribeca,99 Hudson Street, 5th Floor, Res Co-work03, 10013
Valencia
25350 Magic Mountain Pkwy, Valencia, CA 91355, USA
Toronto
Davisville Center, 1920 Yonge Street, 2nd Floor, Toronto, Ontario, M4S 3E2, Canada
Copenhagen
Talent Garden Denmark ApS Danneskiold-Samsøes Allé 41, 1434 Copenhagen K
Zurich
Regus, Seefeldstrasse 69, office 201, ResCowork01, Zurich, CH-8008, Switzerland
Munich
Ciklum AG, c/o Agendis Business Center, Konrad-Zuse-Platz 8, room 151, 81829
Tel Aviv
12 Floor WeWork ToHa Yigal Alon St 114 Tel Aviv-Yafo 6744320
Dubai
Ciklum Software Services LLC, 508-22, 508, Dusseldorf Business Point, Al Barsha1, Dubai, UAE
- Europe
- South Asia
Wrocław
MidPoint 71, Powstańców Śląskich 9/8th floor, 53-332 Wrocław, Poland
Gdansk
Jana z Kolna 11 , Gdańsk, Poland, 80-864
Malaga
Building #39 of Sor Teresa Prat Ave., 29003 Malaga, Spain
Zlín
CN Group CZ a.s., Vavrečkova 7074 (building OD 13, 3rd floor), 760 01 Zlín, Czech Republic
Hradec Králové
CN Group CZ a.s., Průmyslová 1294/27, 500 02 Hradec Králové, Czech Republic
Prague
Václavské náměstí 802/56Nové Město110 00 Praha 1
Ostrava
Scott Weber, Ostrava - Organica Biskupa Bruna sq. 3399 Moravska Ostrava 702 00
Bucharest
Spaces Campus 6, Campus 6.1 Building, Floors 1 & 2, 6L Iuliu Maniu Boulevard, District 6, Bucharest, Romania
Sofia
Floor 4, Office A, 2 Ivan Abadjiev Street, Sofia, 1784, Bulgaria
Bratislava
CN Group CZ a.s., organizačná zložka SK, Obchodná 2, 811 06 Bratislava, Slovakia
Lviv
120 Shevchenka St, Lviv, Ukraine, 79039
Kyiv
Horizon Park Office, 12 Amosova st., Kyiv, Ukraine, 03038
Dnipro
BC “Stupeni”, 15-A, Barykadna st., building 3, floor 11, Dnipro, Ukraine, 49000
Chennai
CoWrks Office, Sterling Technopolis, 4th Floor, near the Krishna Tennis Club, Perungudi, Chennai Tamil Nadu - 600096, India
Pune
M-Connect, 3rd Floor, Plot no (1+2), Bavdhan Khrud, Taluka-Mulshi, District-Pune - 411021, India
Islamabad
2nd Floor in the One Express Way Plaza, Gulberg Green Entrance - Islamabad Expressway, Islamabad, Pakistan
Success Stories
Engineering the World’s Largest Food Delivery Platform
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Optimizing and Future-Proofing Payment Infrastructure for Betsson
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Redefining B2B Commerce – Bytes’ Shift to a Scalable, User-Centric Agile Platform
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Advancing Telemedicine with Scalable DevSecOps and AI-Driven Automation
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Transforming the Mortgage Transfer Process for Santander
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