Touchless experiences have since become a critically important method of interaction from the terminal to the tarmac, facilitating social distancing and eliminating the need for passengers to engage with equipment for greater personal safety physically.
Since the onset of the pandemic, companies have revisited their IT&T investments to adapt to the new realities of air travel. According to a report by SITA, an IT provider for the air travel industry, mobile applications for airline passenger services have become a top industry priority, with 97% of airlines placing commitments to major programs and additional R&D by 2023.
Continue reading “Digital trends that reshape our travelling experience”