Despite its importance in saving lives and protecting wellbeing, healthcare regularly lags behind other industries in its adoption of technology.
Did you know that, according to McKinsey, 71% of consumers now expect companies to give them personalized interactions? No longer is personalization a differentiator in the marketplace: it’s a basic expectation and necessity, which means retailers and other organizations have to go to the next level to stand out.
Continue reading “How can you continue to tailor CX with personalized AI recommendations?”
The financial world is experiencing a seismic shift, as artificial intelligence moves from buzzword to business essential. At the forefront of this transformation stands Bank of America’s virtual assistant Erica – a powerful example of AI’s real-world impact, having handled an astounding 800 million queries from 42 million customers while delivering over 1.2 billion pieces of financial insights.
Continue reading “How is AI Reshaping the Future of the Financial Services Industry?”
Digital wallets are applications that store payment information on network devices like cloud servers so you can access it from anywhere using an online device. They are most commonly operated on mobile devices and started with a few traditional banking services like money transfers.
Continue reading “Digital Wallets and Beyond: The Future of Financial Services in the Mobile Era”
Agentic AI is gradually becoming more commonplace, and is taking the capabilities of artificial intelligence to the next level. This type of AI can make its own decisions around its actions, with very little human involvement or supervision, and closely mimicking the understanding and contextual decision-making of human employees.
Continue reading “How Agentic AI is Changing Customer Experience in 2025”
It’s never been easier for customers to shop around online, which means making efforts to secure and maintain customer loyalty are as important as they’ve ever been.
Continue reading “From Insights to Impact: Data-Driven Personalization in Loyalty Programs”
Mobile banking has come on leaps and bounds in recent years. It wasn’t so long ago that we at Ciklum were developing simple SMS and WAP-based banking services, but these have rapidly evolved into the mobile banking applications we use everyday on our smartphones.
As the world of retail continues to evolve, modern technology has a vital role to play in helping customers pay as easily and quickly as possible. And this applies just as much at checkouts in physical stores as it does when buying goods and services online. Amazon’s cashless stores, based on ‘just walk out’ technology, are an excellent example of how technology can completely transform even the most everyday shopping experiences.
Continue reading “Outdated Payment Systems: Is Your Checkout Costing You Customers?”
Since GPS, Bluetooth and parking cameras became commonplace on cars in the 2000s, technology has gradually assumed an increasingly dominant role in the automotive industry.
Continue reading “2025 & Beyond: Transforming the Automotive Industry with AI-Powered IT Solutions”
