Solving Today's Business Challenges with Agentic AI
Modernize Customer Support With AI Agents
Modernize Customer Support With AI Agents
Move from scripted bots to intelligent agents that resolve issues in real time, at scale, and around the clock. Our AI-powered system automates up to 90% of service interactions. Response times drop from hours to minutes. Costs fall by up to 30%. And your support center adapts as your business grows.
Level 0 – Self-Service
Conversational AI intercepts and resolves up to 50% of routine queries instantly.
Levels 1–2 – Assisted Support
AI-assisted tools slash handling time by up to 66%.
Level 3 – Specialist Support
Autonomous agents diagnose, triage, and close complex L3 tickets end-to-end.
Deliver Reliable AI at Scale With Autonomous Testing
Launch Digital Products 40% Faster Than Before
Build Your AI Strategy with a 5-Day Executive Clinic
AI-Enable Your Products and Platforms
Modernize Customer Support With AI Agents
Move from scripted bots to intelligent agents that resolve issues in real time, at scale, and around the clock. Our AI-powered system automates up to 90% of service interactions. Response times drop from hours to minutes. Costs fall by up to 30%. And your support center adapts as your business grows.
Level 0 – Self-Service
Conversational AI intercepts and resolves up to 50% of routine queries instantly.
Levels 1–2 – Assisted Support
AI-assisted tools slash handling time by up to 66%.
Level 3 – Specialist Support
Autonomous agents diagnose, triage, and close complex L3 tickets end-to-end.
Deliver Reliable AI at Scale With Autonomous Testing
Ensure your AI systems perform as intended even when outcomes are unpredictable. Our Responsible AI testing framework replaces brittle, logic-based QA with adaptive, continuous validation built for AI agents and LLM-based applications. Catch issues early, accelerate release cycles, and remove the burden of manual testing on your teams.
Launch Digital Products 40% Faster Than Before
Legacy methods can’t match the speed of modern business. Our AI Experience Engineering approach compresses delivery timelines by infusing AI into every stage of the SDLC. From prototyping to development and post-release support, we enable faster execution with fewer resources. Automate tasks like ticketing and issue resolution to launch products faster and deliver scalable experiences with leaner teams.
Build Your AI Strategy with a 5-Day Executive Clinic
Enterprises are experimenting with AI. But without a strategy, they stay stuck in pilot mode. The AI Strategy Leadership Clinic helps your C-suite move from scattered PoCs to an enterprise-wide Agentic AI strategy. In five days, we align your leadership team, identify high-impact use cases with measurable ROI, and define a scalable roadmap for platform-level deployment. Delivered by strategists who have built AI systems for Fortune 500s, this clinic lays the foundation for Agentic AI in your enterprise with clarity and momentum.
AI-Enable Your Products and Platforms
Make your product visible and usable inside AI platforms like Claude, Copilot, and ChatGPT. Our MCP Server Engineering creates a secure access layer that connects your tools, APIs, and data. AI agents interact in real-time using natural language, creating more intuitive experiences for customers and teams. No time-consuming code rewrites. No costly workarounds. Your products and platforms become AI-native and interoperable – ready for an enterprise-grade performance at scale.
Our clients
Our Approach
Discovery Call
We start with a strategic discovery session to understand your business challenges, goals, and existing workflows. Our experts assess where Agentic AI can deliver real value and map suitable GenAI models to your needs. We then co-create an innovation roadmap and rapidly build a Proof of Value (PoV) to validate impact. Only once this is approved do we move into technical execution.
Building AI Model Roadmap
We initialize by exploring your most relevant GenAI use cases and selecting the right model setup. Our team rapidly develops a working proof of value (PoV) to validate business value and technical feasibility. This phase is all about moving quickly, reducing risk, and laying a solid foundation for scalable enterprise AI solutions.
Training & Fine-Tuning AI
With a validated use case in hand, we fine-tune your models using custom or live data. This ensures your model understands your domain, reflects your tone, and delivers relevant outputs. The result is a usable, high-performing context-aware AI system aligned with real-world scenarios and your business logic.
Integrating AI into Workflows
We optimize your models through prompt engineering and parameter tuning, then integrate them into your workflows and systems. Whether acting as a co-pilot, assistant, or autonomous AI agent, the model is embedded where it delivers value – enhancing AI-powered decision-making, speeding up processes, and supporting smarter actions.
Maintaining & Evolving AI Lifecycle
At this stage, we help you manage the full lifecycle of your Agentic AI solution. From governance and performance tracking to version control and security, we ensure your system remains robust, compliant, and future-ready – so your AI investment can evolve and scale with your business.
Discovery Call
We start with a strategic discovery session to understand your business challenges, goals, and existing workflows. Our experts assess where Agentic AI can deliver real value and map suitable GenAI models to your needs. We then co-create an innovation roadmap and rapidly build a Proof of Value (PoV) to validate impact. Only once this is approved do we move into technical execution.
Building AI Model Roadmap
We initialize by exploring your most relevant GenAI use cases and selecting the right model setup. Our team rapidly develops a working proof of value (PoV) to validate business value and technical feasibility. This phase is all about moving quickly, reducing risk, and laying a solid foundation for scalable enterprise AI solutions.
Training & Fine-Tuning AI
With a validated use case in hand, we fine-tune your models using custom or live data. This ensures your model understands your domain, reflects your tone, and delivers relevant outputs. The result is a usable, high-performing context-aware AI system aligned with real-world scenarios and your business logic.
Integrating AI into Workflows
We optimize your models through prompt engineering and parameter tuning, then integrate them into your workflows and systems. Whether acting as a co-pilot, assistant, or autonomous AI agent, the model is embedded where it delivers value – enhancing AI-powered decision-making, speeding up processes, and supporting smarter actions.
Maintaining & Evolving AI Lifecycle
At this stage, we help you manage the full lifecycle of your Agentic AI solution. From governance and performance tracking to version control and security, we ensure your system remains robust, compliant, and future-ready – so your AI investment can evolve and scale with your business.
Industries We Serve
Banking & Financial Services
Banking & Financial Services
Automate complex decisioning, customer service, and compliance workflows with intelligent agents.
Healthcare & Life Sciences
Healthcare & Life Sciences
Automate admin-heavy workflows and streamline clinical operations with trusted AI agents.
Hi-Tech Services
Hi-Tech Services
Accelerate go-to-market and reduce time-to-resolution with AI agents embedded across product development and operations.
Retail & Consumer Goods
Retail & Consumer Goods
Deliver always-on service and hyper-personalization with AI agents that help engage customers, reduce cost-to-serve, and drive conversions.
Travel & Hospitality
Travel & Hospitality
Deliver personalized experiences while cutting down response time with virtual travel agents that take action.
Automotive & Manufacturing
Automotive & Manufacturing
Streamline supply chain, quality control, and plant operations with AI agents that act autonomously.
Hello World
Why Choose Ciklum for Agentic AI Services?
Guaranteed Success. Measured by NPS
We measure success where it matters – in the market. Every solution is assessed live using clear, measurable objectives. We track performance through NPS scores and ensure your application is delivering meaningful outcomes that align with your strategic goals.
POC within 5 Weeks
You don’t have to wait months for results. We create Agentic AI that’s product-led, user-focused, and real-world ready – no empty prototypes, just tangible, lasting value.
Agents That Speak Your Industry
Generic AI doesn’t cut it. Our Agentic AI assistants are built for your specific industry and business needs. From operations to language and workflows, we create solutions that understand your world and deliver real, relevant results.
Pioneering AI for a decade
You’re working with a partner that’s been deeply embedded in AI for over ten years. Our long-standing expertise means we understand how to build and implement Agentic AI solutions that are practical, scalable, and rooted in real business needs.
What our customers say
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Let's talk about transforming your business, with no strings attached
