Ciklum Becomes Authorised Boost.ai Partner to Deliver Scalable, Production-Grade Conversational AI

Accreditation strengthens Ciklum’s ability to deliver production-grade conversational AI solutions across industries

London, UK, 1 April, 2026 —Ciklum, a global AI-powered experience engineering and software development firm, today announced that it has been recognised as an Authorised Partner of Boost.ai, the trusted leader in AI-powered customer experience solutions for regulated industries. This milestone builds on a collaboration that has been actively developing since May 2025. As part of Boost.ai’s newly launched Authorised Partner programme, the accreditation reinforces Ciklum’s ability to design, deploy, and scale conversational AI in complex, real-world enterprise environments.

The accreditation follows a period of focused training, enablement, and hands-on collaboration with Boost.ai, ensuring Ciklum’s teams are equipped with the latest product knowledge, implementation frameworks, and high-impact use cases.

"Ciklum has long been a brand associated with the highest levels of quality in design and delivery when it comes to how to best make use of automation and AI technologies for real impact. In committing to, and achieving, the boost.ai authorized partner accreditation, Ciklum has demonstrated their ongoing commitment for being at the forefront of what our leading conversational AI platform can accomplish. We are proud to have Ciklum as a partner and to be associated with their good work with our joint customers and beyond. We're incredibly excited to see what they are able to deliver via boost.ai technology in the near future." 

Adam Fenwick, SVP Global Alliances

"This partnership represents a powerful fusion of Boost.ai’s category-leading platform and Ciklum’s deep heritage in complex experience engineering. Together, we are moving beyond simple chat interfaces to build sophisticated, agentic ecosystems that redefine how global enterprises interact with their customers." 

Alfie Sayers, Global Head Partnerships & Alliances

Strengthening execution in conversational and agentic AI

This milestone signals more than a formal partnership, it reflects Ciklum’s ability to design, deploy, and scale conversational AI in real enterprise environments.

Ciklum’s approach focuses on embedding conversational AI into core enterprise workflows, connecting CRM, operations, and knowledge systems to enable end-to-end automation rather than isolated interactions.

With this accreditation, Ciklum deepens its expertise in conversational and agentic AI, supporting organisations across industries — including financial services, retail, healthcare, and technology — in transforming customer experience and operational efficiency.

The collaboration combines Boost.ai’s advanced conversational AI platform with Ciklum’s structured delivery approach, helping clients move from AI experimentation to real, measurable outcomes.

“Becoming an Authorised Boost.ai Partner reinforces our ability to deliver conversational and agentic AI at enterprise scale - not as isolated use cases, but as connected, outcome-driven operations. By combining Boost.ai’s platform with our engineering and delivery expertise, we can design solutions that integrate seamlessly with core systems, orchestrate complex workflows, and deliver measurable impact without compromising control or performance.”

Sarah Topping, Principal Lead, Intelligent Automation & Conversational AI

Enabling smarter, scalable customer operations

Through this partnership, Ciklum will support organisations in:

• Automating complex, multi-step customer journeys across digital and voice channels
• Enabling real-time, context-aware interactions through system integration
• Reducing cost-to-serve through orchestration of end-to-end workflows
• Building scalable foundations for autonomous, AI-driven operations

The focus is not only on deploying conversational AI, but on embedding it into broader enterprise ecosystems - ensuring long-term scalability and impact.

Looking ahead

Ciklum and Boost.ai will continue to expand their collaboration through joint go-to-market initiatives, solution development, and industry-focused use cases, helping organisations unlock greater value from AI across customer operations.

“The real challenge with AI isn’t access to technology - it’s making it work at scale. This partnership with Boost.ai strengthens our ability to operationalise conversational AI in complex environments, where integration, orchestration, and performance matter most. That’s where real business value is created.”

Hayden Francis-Legg, UK Lead, AI & Agentic Partnerships at Ciklum.

About Ciklum

Ciklum is a global experience engineering firm that stands at the forefront of innovation, blending next-generation product engineering, exceptional customer experiences, and cutting-edge AI. It revolutionizes the way people live by developing groundbreaking technologies that reimagine, reshape, and redefine the future. For more than two decades, Ciklum has been a trusted partner to both global enterprises and digital disruptors, spearheading the creation of digital solutions that not only tackle complex corporate challenges but also propel businesses toward accelerated growth and success. Ciklum has a vast global team of over 4,000 highly skilled engineers, experienced design specialists, product owners and consultants.

About Boost.ai

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live AI agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant for Conversational AI Platforms. Learn more at boost.ai.