Global Lead – Data&Analytics, A.I.&Industry 4.0 at Ciklum
Hugh is assisting the clients to become data-driven organisations. Previously he worked for EY consulting clients on IoT and Data Analytics.
With vast amounts of information accessible at a single click, organisations can draw powerful insights and create transformative experiences for individuals, customers, and businesses alike.
Making the most out of data requires resources to refine and process large amounts of information tounderstand the true valuecontained within. Just as oil sitting in the ground can’t be fully utilised until it’s extracted from the earth and turned into another form such as gas or plastic, data that isn’t fully taken advantage of idles a major asset that could otherwise be used for significant business purposes.
Many retail and supply chain companies that aren’t maximising the value from enriching data and missing out on opportunities to grow, optimise or manage risk. From geographic information to purchasing history, data presents retailers and supply chain providers with a powerful opportunity to extract insights about business activity, customer behaviour, and other trends. And because different kinds of data can be valuable in a wide variety of applications, even information that seems to have no immediate use to a company can generate benefit for other organisations that need it.
Using data to assess current business practices, identify new opportunities, and maximise efficiency can put serious money back in the pocket of any retailer or supply chain provider.
Here are 10 effective ways to monetise data generated throughout the retail industry and supply chain:
1. Predictive analytics
One of the most useful applications of data for retailers and supply chain providers is predictive analytics. Combining and enriching data about pricing, inventory and customer behaviour allows retail and supply chain companies to make intelligent forecasts through predictive analytics, follow market trends, and develop recommendation engines for future customer purchases. By utilising information that’s already at the fingertips of any store, fulfilment centre, or manufacturer, companies can run leaner operations, offer better product selections, and anticipate demand throughout the year.
2. New revenue models
Keeping customers coming back for more is the dream of any retailer. Analysing customer and supply chain data makes it possible to discovernew revenue modelsthat satisfy customers in new and innovative ways. With the rise of e-commerce subscriptions and recurring revenue programs, data can help covert one-time buyers into loyal customers dedicated to brands and products.
3. Better marketing
Advertising is no longer a game controlled by powerful Madison Avenue types. Digital marketing tools have empowered brands and organisations of any size to reach customers across a wide variety of platforms, eliminating expensive middlemen to speak directly to an intended audience. Retailers have been investing indata-driven ad techto take advantage ofcommerce advertising, which responsibly uses first-party shopping data to target customers. Marketing with retail and supply chain data makes it possible to save money on ineffective advertising and reach customers directly.
Reaching a customer when they’re ready to make a purchase can help close the sale.Geolocation dataenables retailers to add moments of connection to in-store shopping experiences, sending product information directly to a customer’s mobile device. By implementing capabilities that can send personalised discounts or point to the direct location of an item in a store, location data can bring forth new opportunities to sell products and create better retail experiences.
6. Improved business cooperation
Because retail companies and supply chain providers work in concert with each other to fulfil customer needs, it’s important for partner companies to speak a shared language. Boosting the level of cooperation between manufacturers, stores, and vendors can turn data into cost savings throughout the entire supply chain.
7. Higher customer satisfaction
Keeping customers happy keeps them coming back. Identifying new ways of boosting customer satisfaction is a smart long-term strategy to ensure that customers are able to find, purchase, and receive products without pain or friction. Because data makes it possible to better understand customer needs, retail and supply chain companies can greatlyimprove the customer journeyby extracting valuable insights from how customers interact with a company. Data can also be taken advantage of by a comprehensive CRM system, which allows brands to build long-term relationships with new and existing customers.
8. Traffic and density planning
For brands with a physical retail presence, location, and layout can help define the success of a store. Shopping and vendor data can be used fortraffic, density, and location planning, ensuring companies build ideal locations well-situated to customer needs. Every additional data point that helps suggest a better retail experience can help create a positive retail experience and smooth logistics operation.
9. IoT devices
From the store to the warehouse floor, improved visibility into the flow and storage of goods allows retail and supply chain companies to better track and analyse inventory. Sensors, trackers and other connected Internet-of-Things (IoT) devices can produce real-time data about an item’s location, shipment status, and availability. Optimising retail operations using IoT devices makes it possible for retailers and supply chain companies to cut costs and boost customer satisfaction.
10. Sell data to companies in other industries
Data generated by retailers and supply chain providers can provide a wide range of insights into consumer behaviour and logistics. This information isn’t just valuable to the companies that produce it: additional industries looking to bolster their analytic capabilities may have a use for existing data sets or information that otherwise doesn’t appear to be of immediate use. Selling relevant information — with a keen eye towards data security and privacy rights — can generate additional revenue from work that’s already being carried out.
Ciklum is a global digital solutions company for Fortune 500 and fast-growing companies. With more than 1200 clients around the world, Ciklum’s digital commerce and data & analytics experts can help retail and supply chain companies make the most of their data. Contact Ciklumtoday to start building a first-in-class digital retail or supply-chain solution.