Case Studies

July 18, 2024

74% Faster Processing, 87% Higher Operational Efficiency Through Fintech Automation

74% Faster Processing, 87% Higher Operational Efficiency Through Fintech Automation

IN A NUTSHELL

Centralized 5 billing applications in one platform

Achieved 74% reduction in processing time

Increased operational efficiency by 87%
01

Client Overview

The client is a premier provider of title insurance, settlement services, and risk solutions for real estate transactions across the US. They alsooffer title plant management, home warranties, as well as banking, trust, and wealth management solutions.

150+

EMPLOYEES

Santa Ana, CA

LOCATION

FinTech

INDUSTRY
02

The Business Challenge

The client struggled with managing several outdated desktop applications, including in-house billing systems and partner systems that relied on legacy devices over 10 years old. Their file ingestion process led to significant data reporting issues, affecting overall operational efficiency. To address these challenges, the client needed a modern, digitized system capable of consolidating all their data and streamlining workflows.

03

Ciklum’s Approach: Engineering the Solution

Recognizing the client’s need for a centralized approach to managing multiple applications, Ciklum developed a dynamic solution designed to eliminate bottlenecks and streamline billing processes. Ciklum consolidated five separate billing applications into a single, modernized web system to create a unified billing platform. We also implemneted an automated ETL system to efficiently handle diverse data feeds, backed by an advanced reporting solution to significantly enhance operational efficiency.

04

The Results

Centralized 5 billing application in one platform

Achieved 74% reduction in processing time

Increased operational efficiency by 87%

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