25% Lower Costs, 40% Faster Transactions Through Banking Automation

IN A NUTSHELL

Reduced operational costs by 25% through streamlined automation

Enhanced transaction processing speed by 40%

Improved data accuracy by 30%, boosting overall customer satisfaction

Client Overview
The Business Challenge
Ciklum’s Approach: Engineering the Solution
Technology Stack
The Results

01

Client Overview

Inspira is a US-based financial company that recently combined with Millennium Trust Company and PayFlex. Specializing in health, wealth, retirement, and benefits, Inspira collaborates with both businesses and individuals to deliver comprehensive financial services and solutions tailored to diverse needs in the financial sector.

~2800

EMPLOYEES

United States

LOCATION

BFSI

INDUSTRY

02

The Business Challenge

The client faced challenges involving complex business logic and unclear process requirements across several operational areas. These issues made transaction processing and integration cumbersome, slowing down operations and increasing error rates. As Inspira aimed to enhance efficiency while maintaining data integrity and ensuring smooth interactions with banking partners, a robust and scalable solution was necessary

03

Ciklum’s Approach: Engineering the Solution

Our team deployed Salesforce as the core internal transaction processing platform, storing transactions from Innovest and direct data entries. We utilized MuleSoft as the central integration hub, automating processes internally (Innovest-Salesforce) and externally (Inspira-Bank). The integration leveraged an API-led connectivity model, implementing advanced features such as: