IN A NUTSHELL
0
eCommerce portals built on Salesforce Community Cloud
Significant reduction in manual order processing
Boost in cross-selling through complementary product recommendations
About Client
Our client is one of the world’s largest medical device companies, operating in 150 countries and treating 70+ health conditions. Their innovations span cardiac devices, spine robotics, insulin pumps, surgical tools, and patient monitoring systems.
~ 10,000
EMPLOYEESGlobal
LOCATIONHealthcare
INDUSTRYWhat Was the Challenge
Our client needed to digitally transform its customer experience, enabling self-service purchasing and collaboration for medical professionals. The lack of an interactive, centralized platform limited order efficiency, tracking, and engagement.
How We Solved the Problem
Ciklum developed Salesforce-based e-commerce portals that streamlined medical device ordering and fulfillment. Our team integrated payment gateways, ERP systems, and real-time tracking, creating a frictionless self-service experience. To further enhance engagement, we built an interactive customer community, turning satisfied users into brand advocates.
Ciklum built two digital commerce portals on Salesforce Community Cloud, allowing healthcare providers and partners to seamlessly place, track, and manage orders in one intuitive interface.
By integrating the portals with ERP and payment systems, Ciklum enabled a real-time, frictionless ordering process, improving accuracy and reducing fulfillment delays.
Beyond transactions, Ciklum helped the client to create a customer advocacy platform, fostering engagement and collaboration among users, strengthening brand loyalty.nhanced User Experience & Digital Transformation
With a unified e-commerce ecosystem, the client empowered its customers with self-service capabilities, AI-driven tracking, and an intuitive UI, marking a significant step in their digital transformation journey.
The Results
0
eCommerce portals built on Salesforce Community Cloud
Significant reduction in manual order processing
Boost in cross-selling through complementary product recommendations
Case Studies
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