Welcome to the 9th annual Ciklum Client Conference at the historic Art Nouveau Obecní dům (Municipal House) in Prague.

Get ready for an extensive lineup of topics designed to inspire and drive your business. From exploring the advanced world of Experience Engineering to diving into the future of Product Engineering, GenAI, EdgeTech, and beyond, the next two days will be packed with incredibly valuable insight. 

Thank you for being here to learn and grow with us.

Day One.  Monday, 9th September

13:30 - 14:30: Registration at Obecní dům, Coffee & Snacks

14:30 - 14:45: Welcome Speech | Rajaram Radhakrishnan, CEO, Ciklum

14:45 - 15:25: Prize Winning Innovations with P&G | Gregor Meissner, P&G & Milan Piskla, Ciklum

15:25 - 15:45: Networking Break

15:45 - 16:30: Illuminating the Black Box: How Modern Customer Experience Practices Shine Light On Your Customer | Daniel Jennings, Polina Stepanova, Olena Nikolova, Ben Lucas, Ciklum

16:30 - 17:10: From Idea to Reality: Lightning Speed Product Development with Insight Partners | Mike Hayes and Rohit Prakash, Insight Partners & Ester Svetlana Korobochkina, Ciklum

17:10 - 17:15: Closing | Roman Provaznik & Lucie Krobova, Ciklum

17:15 - 18:30: Free time and hotel check-in

17:30 - 18:00 Optional guided tour of the Obecní dům building (Municipal House)

18:30 - 19:00: Welcome Drinks & Networking 

19:00 - 21:00: Gala Dinner 

21:00 - Close: Pop-Up Bar & Socialising

Day Two. Tuesday, 10th September

08:30 - 09:00: Kickstart Coffee at Obecní dům

09:00 - 09:10: Day 2 Introduction | Roman Provaznik & Lucie Krobova, Ciklum

09:10 - 09:40: Edge Technology: The Next Generation in 3D Customer Engagement | Sanket Prabhu & Amit Kavatkar, Ciklum

09:40 - 10:10: Is Your Business “Responsible AI” Ready? |  Dan Minnick, Ciklum

10:10 - 10:30: Networking Break

10:30 - 11:10: Breakout Sessions | Choose 1 from 3 Sessions to attend

Transforming Efficiency into Opportunity: Leveraging Automation Savings to Fuel Product Roadmap | Gourav Datta & Daniel Kennelly, Ciklum 

How to Escape GenAI’s PoC Trap | Yannique Hecht & Julian Beckers, Ciklum

Digital Assurance could save you $125 mil. in an AI-Powered World | David Janota & Mariana Batiuk, Ciklum

11:10 - 11:50: Taking Flight with TUI: Harnessing Digital Transformation to Elevate Your Business | Kristof Caekebeke, Simon Vos, Mani Ananth, TUI 

11:50 - 13:00: Lunch 

13:00 - 14:00: Breakout Sessions | Ciklum Partners, Workato & Kore.ai

Integration + Automation + AI = Enterprise Orchestration | Chris Williamson & Kelian Mos, Workato 

The Phenomenal Impact of ai on Customer Experience | Nick Browne & Laurence Schoultz, Kore.ai

14:00 - 14:30: The Experience Engineering Mindset: Defining the New Normal | Mariana Batiuk, Daniel Jennings, & Mubine Din, Ciklum

14:30 - 14:50: Networking Break

14:50 - 15:30: Experience Engineering in 2025 & Beyond | James Lennon, Ciklum

15:30 - 15:40: Networking Break

15:40 - 16:20: Breaking Barriers: Unleashing the Power of Inclusive Software Applications, with Interflex | Yvonne Schütz & René Kottlowski, Interflex Datensysteme GmbH

16:20 - 16:30: Closing Speech | Rajaram Radhakrishnan, CEO, Ciklum

16:30 End of the Conference

Municipal House / Obecní dům  (QR Code)