Customer Experience Services

Understand what your users really need and design frictionless experiences that elevate your brand. With the right data and a connected design approach, every customer journey becomes a chance to build loyalty and long-term value.

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Our Customer Experience Solutions

User Research

Engage real users early to reduce assumptions, mitigate risk, and refine product direction. Empower teams with actionable intelligence, elevate data-driven decisions, and deliver seamless experiences that foster loyalty and a competitive edge.

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User Research

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UI UX Design

Craft intuitive interactions that guide users to their goals. Blend aesthetics, functionality, and accessibility for frictionless journeys that fuel growth. Continuously refine with feedback and build meaningful connections that drive satisfaction, loyalty, and results.

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Product Discovery

Build the right solutions by focusing on real user problems from the start, validating ideas early, and aligning with essential features. Eliminate waste, accelerate launches, and adapt continuously with user feedback for a lasting competitive edge.

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Product Discovery

Product Management

Speed up product development, launch faster, and simplify how your product gets built and delivered. We work with you to shape clear product goals, respond to market needs, make smart decisions based on real data, and bring the right products to the right users - at the right time.

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Product Management

Our Approach

01 Customer Insights & Research

Using real-time analytics and customer data, we identify user behaviors, pain points, and motivations to craft compelling CX strategies.

02 Experience Mapping & Journey Design

We outline customer journeys, ensuring seamless interactions across digital touchpoints to enhance retention and customer loyalty.

03 Rapid Prototyping & UX Testing

Through customer feedback loops, we refine experiences using A/B testing and behavioral insights for optimized engagement.

04 Agile Product Development

By integrating personalized customer experience methodologies, we accelerate product iteration cycles and minimize risk.

05 Continuous Improvement & Optimization

We leverage CX strategies to evolve digital experiences, ensuring alignment with market trends and user expectations.

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Customer Insights & Research

Using real-time analytics and customer data, we identify user behaviors, pain points, and motivations to craft compelling CX strategies.

Experience Mapping & Journey Design

We outline customer journeys, ensuring seamless interactions across digital touchpoints to enhance retention and customer loyalty.

Rapid Prototyping & UX Testing

Through customer feedback loops, we refine experiences using A/B testing and behavioral insights for optimized engagement.

Agile Product Development

By integrating personalized customer experience methodologies, we accelerate product iteration cycles and minimize risk.

Continuous Improvement & Optimization

We leverage CX strategies to evolve digital experiences, ensuring alignment with market trends and user expectations.

Industries We Serve

BFSI

Deliver secure, AI-driven banking and financial services that meet evolving regulatory and customer expectations. Leverage product discovery and design tailored solution for fraud prevention, digital onboarding, and risk assessment - driving trust and loyalty.

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Retail & Consumer

Reimagine retail experiences with AI-powered personalization, frictionless UX, and data-driven insights. From user research to experience design, we create omnichannel journeys that reduce customer churn and enhance brand loyalty.

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Healthcare & Life Sciences

Design human-centered healthcare experiences that improve patient engagement and operational efficiency. Through product discovery and experience design, we enhance telehealth platforms, patient portals, and diagnostics with secure, scalable solutions.

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Hi-Tech

Build, scale, and optimize digital products that evolve with market trends and customer expectations. Our product management and user research expertise enables AI-powered automation, predictive analytics, and cloud-native innovation for next-gen experiences.

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Travel & Hospitality

Transform travel experiences with seamless booking, AI-driven personalization, and customer-centric design. Through user research and experience design, we refine digital journeys that enhance engagement, streamline processes, and improve real-time support.

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Automotive & Manufacturing

Empower innovation in smart mobility and intelligent production with UX-optimized interfaces, predictive maintenance, and AI-driven automation. Using product management and experience design services, we enhance user experiences across connected vehicles and industrial systems.

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Hello World

Why Choose Ciklum for Customer Experience Services?

Design Backed By Real User Data

We ensure design decisions are backed by real user data to optimize retention, lifetime value, and NPS. We achieve this by leveraging data from interviews, analytics, and user testing - integrating deep insights into your product design.

End-to-End UX/UI Expertise

By prioritizing user research at every stage of design and development, we make sure all UX elements compliment each other - resulting in higher user engagement and satisfaction.

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Cross-Functional UX Excellence

Our designers, researchers, and engineers collaborate seamlessly to refine every digital touchpoint - ensuring consistency and optimized usability.

AI-Powered User Analytics

We use AI-powered data for continuous implementation of design audits and journey mapping, ensuring higher engagement and conversions.

WHAT OUR CUSTOMERS SAY

"Our experience with bringing on a mobile development team from Ciklum was absolutely stellar."

Avishag Baruch

CTO and Vice President of R&D - Seeking Alpha

“Ciklum provides us the ability to scale up our operation on demand when we need it."

Dror Meiri

Director of Software Engineering - eToro

"The engineers and the team we work with at Ciklum bring a high level of expertise and a great work ethic that really resonates with our values of excellence."

Emili Collier

Head of Delivery Engagement - TUI

"The ability to help scale was very important in our project. In less than 6 months we scaled up our team to over 100 people. If I need to make that decision again, I would again go with Ciklum."

Philipp Blome

CEO - Metro Markets

"We work very closely with Ciklum to establish what it is we’re trying to achieve, what our objectives are, and how closely we want that integrated with our core business."

Altay Ural

Director of Platforms - Betsson Group

Our Partners

WHAT OUR CUSTOMERS SAY

"Our experience with bringing on a mobile development team from Ciklum was absolutely stellar."

Avishag Baruch

CTO and Vice President of R&D - Seeking Alpha

“Ciklum provides us the ability to scale up our operation on demand when we need it."

Dror Meiri

Director of Software Engineering - eToro

"The engineers and the team we work with at Ciklum bring a high level of expertise and a great work ethic that really resonates with our values of excellence."

Emili Collier

Head of Delivery Engagement - TUI

"The ability to help scale was very important in our project. In less than 6 months we scaled up our team to over 100 people. If I need to make that decision again, I would again go with Ciklum."

Philipp Blome

CEO - Metro Markets

"We work very closely with Ciklum to establish what it is we’re trying to achieve, what our objectives are, and how closely we want that integrated with our core business."

Altay Ural

Director of Platforms - Betsson Group

Our clients

From global enterprises to digital disruptors, we've partnered with companies for over 20 years to reimagine, reshape and redefine the way people experience your business.

FAQs on Customer Experience Services

How do you measure the success of CX Services?

We track success through clear KPIs like Net Promoter Score (NPS), task success rate, conversion lift, reduced customer churn, and increased engagement. All outcomes are tied back to defined business goals and continuously monitored through integrated customer experience management tools and analytics dashboards.

What post-launch support and optimization do you offer?

Ciklum offers continuous post-launch support for your Customer Experience Services project, including design audits, usability testing, and journey optimization. We use real-time performance tracking and AI-powered analytics to identify areas of improvement and ensure your experience evolves with customer expectations.

What technologies and tools do you use for Customer Experience Services?

We work with a wide stack of technologies including AI analytics platforms, user behavior tracking tools, accessibility testing frameworks, and design systems. Our customer experience services integrate with your existing tools while ensuring secure, scalable, and compliant customer experience management across all touchpoints.

How do you handle changes in customer experience requirements during projects?

Ciklum’s agile approach to customer experience management allows for flexibility at every stage. If user insights or market needs change, we adjust quickly, updating user journeys, refining designs, and reprioritizing features to keep your customer engagement strategies aligned with business goals.

How do I get started with Ciklum’s Customer Experience Services?

Start by booking a free strategy call. We’ll explore your current challenges, goals, and KPIs, then propose a customized Customer Experience Services roadmap based on real user insights, industry benchmarks, and your tech environment. It’s fast, low-risk, and fully tailored to you.

Customer Experience Services

Our Customer Experience Solutions

User Research

UI UX Design

Product Discovery

Product Management

Our Approach

Customer Insights & Research

Experience Mapping & Journey Design

Rapid Prototyping & UX Testing

Agile Product Development

Continuous Improvement & Optimization