Digital Customer Experience Management

Our Customer Experience Solutions

User Research

Engage real users early to reduce assumptions, mitigate risk, and refine product direction. Empower teams with actionable intelligence, elevate data-driven decisions, and deliver seamless experiences that foster loyalty and a competitive edge.

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Experience Design

Craft intuitive interactions that guide users to their goals. Blend aesthetics, functionality, and accessibility for frictionless journeys that fuel growth. Continuously refine with feedback and build meaningful connections that drive satisfaction, loyalty, and results.

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Product Discovery

Build the right solutions by focusing on real user problems from the start, validating ideas early, and aligning with essential features. Eliminate waste, accelerate launches, and adapt continuously with user feedback for a lasting competitive edge.

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Product Management

Accelerate product development timelines, reduce time-to-market, and streamline the product lifecycle through end-to-end product management. We help you redefine product visions and strategies, take advantage of market opportunities, embrace data-driven decision-making, and ensure you get the best-fit products to market.

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Industries We Serve

BFSI

Deliver secure, AI-driven banking and financial services that meet evolving regulatory and customer expectations. Leverage product discovery and design tailored solution for fraud prevention, digital onboarding, and risk assessment - driving trust and loyalty.

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Retail & Consumer

Reimagine retail experiences with AI-powered personalization, frictionless UX, and data-driven insights. From user research to experience design, we create omnichannel journeys that reduce customer churn and enhance brand loyalty.

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Healthcare & Life Sciences

Design human-centered healthcare experiences that improve patient engagement and operational efficiency. Through product discovery and experience design, we enhance telehealth platforms, patient portals, and diagnostics with secure, scalable solutions.

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Hi-Tech

Build, scale, and optimize digital products that evolve with market trends and customer expectations. Our product management and user research expertise enables AI-powered automation, predictive analytics, and cloud-native innovation for next-gen experiences.

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Travel & Hospitality

Transform travel experiences with seamless booking, AI-driven personalization, and customer-centric design. Through user research and experience design, we refine digital journeys that enhance engagement, streamline processes, and improve real-time support.

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Automotive & Manufacturing

Empower innovation in smart mobility and intelligent production with UX-optimized interfaces, predictive maintenance, and AI-driven automation. Using product management and experience design services, we enhance user experiences across connected vehicles and industrial systems.

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Hello World

Why Choose Ciklum for Customer Experience Services?

Design Backed By Real User Data

We ensure design decisions are backed by real user data to optimize retention, lifetime value, and NPS. We achieve this by leveraging data from interviews, analytics, and user testing - integrating deep insights into your product design.

End-to-End UX/UI Expertise

By prioritizing user research at every stage of design and development, we make sure all UX elements compliment each other - resulting in higher user engagement and satisfaction.

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Cross-Functional UX Excellence

Our designers, researchers, and engineers collaborate seamlessly to refine every digital touchpoint - ensuring consistency and optimized usability.

AI-Powered User Analytics

We use AI-powered data for continuous implementation of design audits and journey mapping, ensuring higher engagement and conversions.

WHAT OUR CUSTOMERS SAY

"Our experience with bringing on a mobile development team from Ciklum was absolutely stellar."

Avishag Baruch

CTO and Vice President of R&D - Seeking Alpha

“Ciklum provides us the ability to scale up our operation on demand when we need it."

Dror Meiri

Director of Software Engineering - eToro

"The engineers and the team we work with at Ciklum bring a high level of expertise and a great work ethic that really resonates with our values of excellence."

Emili Collier

Head of Delivery Engagement - TUI

"The ability to help scale was very important in our project. In less than 6 months we scaled up our team to over 100 people. If I need to make that decision again, I would again go with Ciklum."

Philipp Blome

CEO - Metro Markets

"We work very closely with Ciklum to establish what it is we’re trying to achieve, what our objectives are, and how closely we want that integrated with our core business."

Altay Ural

Director of Platforms - Betsson Group

Our Partners

WHAT OUR CUSTOMERS SAY

"Our experience with bringing on a mobile development team from Ciklum was absolutely stellar."

Avishag Baruch

CTO and Vice President of R&D - Seeking Alpha

“Ciklum provides us the ability to scale up our operation on demand when we need it."

Dror Meiri

Director of Software Engineering - eToro

"The engineers and the team we work with at Ciklum bring a high level of expertise and a great work ethic that really resonates with our values of excellence."

Emili Collier

Head of Delivery Engagement - TUI

"The ability to help scale was very important in our project. In less than 6 months we scaled up our team to over 100 people. If I need to make that decision again, I would again go with Ciklum."

Philipp Blome

CEO - Metro Markets

"We work very closely with Ciklum to establish what it is we’re trying to achieve, what our objectives are, and how closely we want that integrated with our core business."

Altay Ural

Director of Platforms - Betsson Group

Our clients

From Finance to eCommerce and from Retail to Manufacturing, we partner with you to elevate Customer Experiences with world-leading technology and expertise.