Intelligent Automation (IA) represents the cutting-edge fusion of Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies. The synergy between the two technologies forms a more agile automation solution that has the potential to unlock amazing Intelligent Automation benefits for businesses.
By adding cognitive abilities to RPA, IA solutions are able to continually learn from data sets and progressively improve their ability to support your teams. This includes the ability to adapt to different conditions, aid with decision-making, and streamline workflows.
Today, IA solutions are used in nearly every industry to automate a wide array of end-to-end processes. This can range from procurement to security to ecommerce.
Based on a recent survey by Gartner, it is predicted that the use cases and prevalence of IA will only continue to grow. In fact, 85% of infrastructure and operations (I&O) leaders without full automation are expected to increase their automation by 2025.
If you would like to learn more about how to identify the best use case for IA, check out our blog to learn how Process Mining can help you map out your end-to-end processes and find promising opportunities for automation
The benefits of working smarter with IA
IA has proven itself to be a crucial asset for many businesses looking to optimize their decision-making and scale their operations. Here is a list of some of the major benefits of IA that can be achieved by augmenting your teams with IA tools.
1. Increased employee satisfaction and work performance
Adding Intelligent automation to your tech stack can be a huge game changer for your businesses in several ways. Most notably, assigning highly repetitive and mundane tasks to an IA solution can help you execute these tasks with far greater speed and efficiency than doing them manually.
Not to mention that, by removing human error from these processes IA solutions also improve the consistency and quality of the work.
Simultaneously, entrusting low-level tasks to IA frees up your team so they can prioritize tasks where their human touch and creativity can deliver the most impact. For example, they can instead dedicate their time and effort to cultivating client relationships and spearheading strategic organizational initiatives.
On top of that, letting your team concentrate on more meaningful and engaging work can also have a positive impact on employee satisfaction and help prevent employee burnout.
2. Enhance customer experiences
In the past, automation tools have been mostly used to automate backend processes such as processing invoices, administrative tasks, and financial reporting.
However, with the advent of IA solutions powered by natural language processing technology, more businesses have been able to leverage automation to streamline their frontend processes as well.
One noteworthy breakthrough in frontend IA has been Conversational AI Assistants. These are advanced chatbots capable of providing quick, tailored solutions to customers’ queries.
With their increased accuracy, adaptability, and efficiency, they can help businesses reduce the need for human input while minimizing call and response waiting times.
IA can also be used as a powerful tool to personalize customer journeys and enable self-service options for customers. This includes automating checkout processes or assisting with order tracking so that customers have a more seamless experience.
This not only allows businesses to boost their customer satisfaction but also create highly customized experiences that drive conversions.
3. Minimize the reliance on offshoring
Often businesses rely on offshoring services to aid them with their non-core activities. However, finding enough viable talent to fill in these positions is becoming increasingly difficult due to a growing shortage of labor.
This is where IA solutions can come into play by alleviating the burden of such tasks. By giving your teams adequate support, they can then subsequently take on more ambitious projects without compromising quality or overworking themselves.
Embracing IA tools also has the added bonus of allowing your business to keep these processes in-house. As a result, this grants your business greater visibility and oversight over these processes.
As such, your management teams can closely monitor the performance of these automated processes, address potential inefficiencies, and easily scale up the role of IA in your business as needed.
4. Improve the efficiency and accuracy of data analytics
In a world increasingly driven by big data, the value of incorporating Intelligent Automation together with data analytics cannot be understated.
IA can significantly boost the efficiency of your data analysis by helping your teams process vast quantities of data. Through advanced machine learning algorithms, IA can identify and extract relevant data points, even from unstructured data.
This capability allows your data analytics to uncover hidden patterns and correlations that might have been overlooked in a manual analysis. By providing businesses with these invaluable insights, decision-makers can leverage data in a way that is more informed and strategic.
As a result, this not only drives improved operational efficiency, but it also enhances your organization’s risk management.
5. Reinforce cybersecurity
Given the vast volume of network traffic that security analysts are responsible for monitoring, the inclusion of IA tools can greatly enhance your cybersecurity measures. Specifically, IA can assist your teams in consolidating data from various security tools and enable prompt identification of high-priority security alerts.
Additionally, IA tools can also help in protecting sensitive data by restricting access to your systems, databases, and networks. By using automated bots businesses can implement security features like two-factor authentication and anomaly detection.
This helps protect the integrity of your system’s data and provides a layer of protection for your customers and staff.
Why continuous optimization is vital to Intelligent Automation
Intelligent automation is not a solution that can be implemented and then forgotten about. Fine-tuning the automation process is necessary for IA to keep up with changing customer demands, market conditions, and data sources.
This is where the support of an automation expert like Ciklum can help you continuously optimize IA to fit your specific business needs and maximize your efficiency gains.
We understand that IA can be a huge change for an organization and that is why we provide ongoing support not only for the solution itself but also for your change management.
This ensures that IA is seamlessly integrated into your team’s workflows. Feel free to get in touch with us to explore how we can help you achieve long-term success with IA.
Are you interested in learning more about how Intelligent Automation can help you automate non-core activities so your teams can focus on what matters most for your business? Then grab your copy of our Intelligent Automation Guide to learn more about how it can help you digitally transform your business.