Solving Today's Business Challenges with Conversational AI
Automate Customer Support with AI That Delivers Outcomes
Automate Customer Support with AI That Delivers Outcomes
Reduce pressure on contact centers with AI chatbots and virtual assistants that resolve customer issues in real time – across channels and languages. From handling account queries to booking requests and password resets, our assistants cut costs, deflect tickets, and elevate customer engagement.
Modernize Voice Support with AI That Speaks Human
Streamline Internal Operations with Autonomous Agents
Meet Compliance and Ethical AI Standards from Day One
Automate Customer Support with AI That Delivers Outcomes
Reduce pressure on contact centers with AI chatbots and virtual assistants that resolve customer issues in real time – across channels and languages. From handling account queries to booking requests and password resets, our assistants cut costs, deflect tickets, and elevate customer engagement.
Modernize Voice Support with AI That Speaks Human
Bring AI into your call center with voice recognition and voice-first agents that understand intent and provide natural, real-time assistance. From call routing to conversation resolution, we help you replace legacy IVR with intelligent omnichannel support built for today’s customer.
Streamline Internal Operations with Autonomous Agents
Automate repetitive tasks across HR, finance, and operations with autonomous AI agents that take action – not just escalate. Whether booking holidays, updating records, or checking system status, our assistants integrate across systems to remove delays and reduce overhead.
Meet Compliance and Ethical AI Standards from Day One
Build Conversational AI Services that meet today’s regulatory expectations and tomorrow’s scrutiny. We address ethical concerns and align your solution with frameworks like the EU AI Act – so your AI is trusted, transparent, and future-ready.
Our clients
Our Approach
Discovery
Our approach includes Design Thinking workshops to understand real pain points and identify areas for impactful improvement. We capture all requirements, agree on feasible target metrics, and identify user characteristics, validating with historical data. Evaluating your current infrastructure and user journeys for Gen AI compatibility, we uncover opportunities for autonomy, personalization, and real-time learning.
Solution Plan
We then define the solution plan, including scope, timeline, resources, and budget. The objective is to provide a high-level implementation plan with a cost profile covering key areas – technology, implementation, and licenses. During this process we highlight governance frameworks, model selection (e.g., LLMs), guardrails, prompt strategies, fallback hierarchies, scalability, and ethical AI considerations.
Solution & Conversational Flow Design
We map conversation flows and define key integrations based on your requirements – establishing both the functional attributes and the tone of voice for a cohesive user experience. Our teams co-design the solution by replacing rigid flowcharts with flexible, intent-driven design powered by Gen AI. To ensure conversational flow, we also leverage prompt templates, retrieval-augmented generation (RAG), and memory modules for contextual continuity.
Delivery
This is where we develop Virtual Agent journeys by connecting to backend systems, and running playback sessions for SMEs. Our teams build Agents with autonomous decision loops, integrating Gen AI engines, real-time data APIs, and business logic layers. We also include RLHF where applicable, coordinate UAT and verification testing, followed by deployment and full process documentation handover.
Hypercare & Optimization
Our teams monitor the Virtual Agent in the live environment with elevated support to ensure seamless adoption. We use real-user feedback and interaction logs to refine prompts, train custom models, and enhance accuracy. This enables us to continuously refine the backlog – reviewing, prioritizing, and shaping it to deliver features users want and the business needs.
Discovery
Our approach includes Design Thinking workshops to understand real pain points and identify areas for impactful improvement. We capture all requirements, agree on feasible target metrics, and identify user characteristics, validating with historical data. Evaluating your current infrastructure and user journeys for Gen AI compatibility, we uncover opportunities for autonomy, personalization, and real-time learning.
Solution Plan
We then define the solution plan, including scope, timeline, resources, and budget. The objective is to provide a high-level implementation plan with a cost profile covering key areas – technology, implementation, and licenses. During this process we highlight governance frameworks, model selection (e.g., LLMs), guardrails, prompt strategies, fallback hierarchies, scalability, and ethical AI considerations.
Solution & Conversational Flow Design
We map conversation flows and define key integrations based on your requirements – establishing both the functional attributes and the tone of voice for a cohesive user experience. Our teams co-design the solution by replacing rigid flowcharts with flexible, intent-driven design powered by Gen AI. To ensure conversational flow, we also leverage prompt templates, retrieval-augmented generation (RAG), and memory modules for contextual continuity.
Delivery
This is where we develop Virtual Agent journeys by connecting to backend systems, and running playback sessions for SMEs. Our teams build Agents with autonomous decision loops, integrating Gen AI engines, real-time data APIs, and business logic layers. We also include RLHF where applicable, coordinate UAT and verification testing, followed by deployment and full process documentation handover.
Hypercare & Optimization
Our teams monitor the Virtual Agent in the live environment with elevated support to ensure seamless adoption. We use real-user feedback and interaction logs to refine prompts, train custom models, and enhance accuracy. This enables us to continuously refine the backlog – reviewing, prioritizing, and shaping it to deliver features users want and the business needs.
Industries We Serve
Banking & Financial Services
Banking & Financial Services
Handle complex customer queries and regulatory demands with confidence. From verifying identities and resolving disputes to explaining products and tracking transactions, Conversational AI helps you improve CX, reduce operational load, and stay compliant.
Healthcare & Life Sciences
Healthcare & Life Sciences
Ease the burden on clinical and admin teams with AI agents built for trust and precision. From patient intake and triage to appointment scheduling and record updates, Conversational AI ensures timely, compliant support across touchpoints - without overwhelming staff.
Hi-Tech Services
Hi-Tech Services
Support fast-paced innovation with AI agents that streamline internal ops and product support. From managing technical queries and onboarding users to automating ticket triage, Conversational AI boosts responsiveness and frees teams to focus on what’s next.
Retail & Consumer Goods
Retail & Consumer Goods
Deliver instant, on-brand service with AI assistants that engage across the customer journey. From answering product questions and processing returns to guiding personalized purchases, Conversational AI helps reduce service costs and boost conversions at scale.
Travel & Hospitality
Travel & Hospitality
Create seamless guest experiences with AI travel agents that engage in real time. From managing bookings and rebookings to answering loyalty questions and upselling add-ons, Conversational AI reduces wait times and turns intent into action - anytime, anywhere.
Automotive & Manufacturing
Automotive & Manufacturing
Accelerate decision-making and improve responsiveness across operations. From managing vendor queries and internal approvals to guiding maintenance and answering support tickets, Conversational AI simplifies communication and reduces back-office friction.
Hello World
Why Choose Ciklum for Conversational AI?
Committed to your targets and results
We tie our success to yours by aligning with your strategic goals, sharing risk, and putting real skin in the game to deliver measurable results based on cost, revenue, and impact
Seamless Fit into Your Ecosystem
You don’t need to worry about vendor lock-in or compatibility. Our team ensures your Conversational AI integrates flawlessly with existing platforms, workflows, and systems—delivering solutions that work within your unique environment from day one.
Solutions Aligned to Your Strategy
We tie our success to yours by aligning with your strategic goals, sharing risk, and putting real skin in the game to deliver measurable results based on cost, revenue, and impact.
Long Lasting Post-Project Support
You’re never on your own. We’re in it with you – from strategy to scaling. Our consultative approach means we educate, support, and guide your team on AI best practices, ensuring your Conversational AI investment delivers lasting success and business ownership.
What our customers say
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Exceptional client experiences driving impressive business results
Let's talk about transforming your business, with no strings attached
