Manage your service
Focus on your business goals, let us take care of everything else for you
Capabilities
Get multiple tiers of problem resolution, allowing urgent issues to be solved in an instance
- Multilingual support team of ITIL certified professionals
- Customised support via any communications channels
- Flexible service hours 24/7/365
- Full transparency with centralised logging system and regular reporting
- Fully managed service
- Ability to have your local resources focus on other tasks
- Improved response/resolve time
- Higher customer satisfaction
- Cost efficiency
- No hassle for you
Verification of stability and performance of the application
- Gain stronger protection against cyberattacks
- Get greater control over the type of data your teams can download, as well as control over system access
- Ensure lower probability of suffering from a cyberattack caused by misinformation
- Workload prioritisation
- Reduced delays
- Proactive ticket management
- Improved user satisfaction
- Automation and efficiency
- Better service quality
- Urgent issues solved instantly
Reduce the time-consuming burden of overseeing and coordinating the publication of website content and related assets
- Website content update
- Assets localisation and roll-out
- HTML Banners production
- HTML Newsletters production
- Video roll out
- Visual QA
- Project management
- Comprehensive website content updates across a variety of content management systems
- Existing platform localised for various markets
- New media assets rolled out with accuracy and speed
- Ensured high quality user experiences
Minimise downtime and give your IT staff a leg up in the war against technological threats
- Monitor infrastructure health, security and capacity on a clients’ environment
- Make decisions and adjustments to ensure optimal network performance and organisational productivity
- Create alerts (or “tickets”) that identify and categorise the issue
- Work with technical teams to resolve the problem (and identify its root cause to prevent future issues)
- Quality consistency
- Better traffic/resource management
- Lower cost
- Higher Security
- Reduced business impact through proactive approach
- Freedom to concentrate on your core business
With our experienced team of cyber security analysts and engineers on guard 24/7/365, you and your security team are free to focus on other pressing tasks
- Incident Response
- Incidents investigation
- Security Monitoring
- Real time monitoring
- Proactive security assessment
- Alert analysis and triage
- Threat Intelligence: Strategic, Operational, Tactical
- No up-front costs and Fast setup
- Immediate protection
- No staffing challenges
- SIEM access and visibility
- SIEM content, including custom content on demand
- Case management and incident tracking
- Keeping up to date with how to respond to the latest cyber threats
Service Launch Process
We tailor a unique solution for each customer, using industry’s best practices and guiding principles
- 01Focus on Value
- 02Start where you are
- 03Progress iteratively with feedback
- 04Collaborate and promote visibility
- 05Think and work holistically
- 06Keep it simple and practical
- 07Optimise and automate
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Improvement
Powered by our Delivery capabilities:
We have deep expertise in delivering platforms using modern & robust delivery techniques
Certifications
Team
- Lyudmila AndersenGlobal Solution Leader, Managed Services
- Vladyslav GramHead of DevOps
- Oleksandr MaidaniukDirector of Quality Engineering, Global Solutions Leader
- Roman MykhailyshynTechnical Delivery Lead