Manage your service

Focus on your business goals, let us take care of everything else for you

1/5

Managed Support Services 24/7/365

Get multiple tiers of problem resolution, allowing urgent issues to be solved in an hour

We offer:

Multilingual support team of ITIL certified professionals
Customised support via any communications channels
Flexible service hours 24/7/365
Full transparency with centralised logging system and regular reporting
Fully managed service

Value you get:

Ability to have your local resources focus on other tasks
Improved response/resolve time
Higher customer satisfaction
Cost efficiency
No hassle for you

2/5

Incident Management

Verification of stability and performance of the application

We offer:

Gain stronger protection against cyberattacks
Get greater control over the type of data your teams can download, as well as control over system access
Ensure lower probability of suffering from a cyberattack caused by misinformation

Value you get:

Workload prioritisation
Reduced delays
Proactive ticket management
Improved user satisfaction
Automation and efficiency
Better service quality
Urgent issues solved in as little as one hour

3/5

Content Management

Reduce the time-consuming burden of overseeing and coordinating the publication of website content and related assets

We offer:

Website content update
Assets localisation and roll-out
HTML Banners production
HTML Newsletters production
Video roll out
Visual QA
Project management

Value you get:

Comprehensive website content updates across a variety of content management systems
Existing platform localised for various markets
New media assets rolled out with accuracy and speed
Ensured high quality user experiences

4/5

NOC Services

Minimise downtime and give your IT staff a leg up in the war against technological threats

We offer:

Monitor infrastructure health, security and capacity on a clients’ environment
Make decisions and adjustments to ensure optimal network performance and organisational productivity
Create alerts (or “tickets”) that identify and categorise the issue
Work with technical teams to resolve the problem (and identify its root cause to prevent future issues)

Value you get:

Quality consistency
Better traffic/resource management
Lower cost
Higher Security
Reduced business impact through proactive approach
Freedom to concentrate on your core business

5/5

SOC Services

With our experienced team of cybersecurity analysts and engineers on guard 24/7, you and your security team are free to focus on other pressing tasks

We offer:

Incident Response
Incidents investigation
Security Monitoring
Real time monitoring
Proactive security assessment
Alert analysis and triage
Threat Intelligence: Strategic, Operational, Tactical

Value you get:

No up-front costs and Fast setup
Immediate protection
No staffing challenges
SIEM access and visibility
SIEM content, including custom content on demand
Case management and incident tracking
Keeping up to date with how to respond to the latest cyber threats

Service Launch Process

We tailor a unique solution for each customer, using industry’s best practices and guiding principles

01Focus on Value
02Start where you are
03Progress iteratively with feedback
04Collaborate and promote visibility
05Think and work holistically
06Keep it simple and practical
07Optimise and automate

Service Strategy
Service Design
Service Transition
Service Operation
Continual Improvement

Stories

1/5

Powered by our Delivery capabilities:

We have deep expertise in delivering platforms using modern & robust delivery techniques

Business Requirement Elicitation

Agile / Waterfall / Hybrid Planning
Vendor Agnostic Solution

User Experience

User Research & Domain Research
Concept Story Boards, Prototype to MVP

Technology Assessment

Technology Stack Selection
Off-the-shelf Components
Third-Party Services

1/8

Certifications

Industry insights

Related capabilities

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