Manage your service

Focus on your business goals, let us take care of everything else for you

Services section


Get multiple tiers of problem resolution, allowing urgent issues to be solved in an instance

We offer:
  • Multilingual support team of ITIL certified professionals
  • Customised support via any communications channels
  • Flexible service hours 24/7/365
  • Full transparency with centralised logging system and regular reporting
  • Fully managed service
Value you get:
  • Ability to have your local resources focus on other tasks
  • Improved response/resolve time
  • Higher customer satisfaction
  • Cost efficiency
  • No hassle for you

Verification of stability and performance of the application

We offer:
  • Gain stronger protection against cyberattacks
  • Get greater control over the type of data your teams can download, as well as control over system access
  • Ensure lower probability of suffering from a cyberattack caused by misinformation
Value you get:
  • Workload prioritisation
  • Reduced delays
  • Proactive ticket management
  • Improved user satisfaction
  • Automation and efficiency
  • Better service quality
  • Urgent issues solved instantly

Reduce the time-consuming burden of overseeing and coordinating the publication of website content and related assets

We offer:
  • Website content update
  • Assets localisation and roll-out
  • HTML Banners production
  • HTML Newsletters production
  • Video roll out
  • Visual QA
  • Project management
Value you get:
  • Comprehensive website content updates across a variety of content management systems
  • Existing platform localised for various markets
  • New media assets rolled out with accuracy and speed
  • Ensured high quality user experiences

Minimise downtime and give your IT staff a leg up in the war against technological threats

We offer:
  • Monitor infrastructure health, security and capacity on a clients’ environment
  • Make decisions and adjustments to ensure optimal network performance and organisational productivity
  • Create alerts (or “tickets”) that identify and categorise the issue
  • Work with technical teams to resolve the problem (and identify its root cause to prevent future issues)
Value you get:
  • Quality consistency
  • Better traffic/resource management
  • Lower cost
  • Higher Security
  • Reduced business impact through proactive approach
  • Freedom to concentrate on your core business

With our experienced team of cyber security analysts and engineers on guard 24/7/365, you and your security team are free to focus on other pressing tasks

We offer:
  • Incident Response
  • Incidents investigation
  • Security Monitoring
  • Real time monitoring
  • Proactive security assessment
  • Alert analysis and triage
  • Threat Intelligence: Strategic, Operational, Tactical
Value you get:
  • No up-front costs and Fast setup
  • Immediate protection
  • No staffing challenges
  • SIEM access and visibility
  • SIEM content, including custom content on demand
  • Case management and incident tracking
  • Keeping up to date with how to respond to the latest cyber threats

Service Launch Process

We tailor a unique solution for each customer, using industry’s best practices and guiding principles

  • 01Focus on Value
  • 02Start where you are
  • 03Progress iteratively with feedback
  • 04Collaborate and promote visibility
  • 05Think and work holistically
  • 06Keep it simple and practical
  • 07Optimise and automate
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Improvement

Powered by our Delivery capabilities:

We have deep expertise in delivering platforms using modern & robust delivery techniques

Business Requirement Elicitation

  • Agile / Waterfall / Hybrid Planning
  • Vendor Agnostic Solution

User Experience

  • User Research & Domain Research
  • Concept Story Boards, Prototype to MVP

Technology Assessment

  • Technology Stack Selection
  • Off-the-shelf Components
  • Third-Party Services


  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate


  1. Lyudmila Andersen
    Global Solution Leader, Managed Services
  2. Vladyslav Gram
    Head of DevOps
  3. Oleksandr Maidaniuk
    Director of Quality Engineering, Global Solutions Leader
  4. Roman Mykhailyshyn
    Technical Delivery Lead
Let’s talk. Just enter your details and we will reply within 24 hours
Upload file

(File requirements: pdf, doc, docx, rtf, ppt, pptx)

By submitting completed “Contact Us” form, your personal data will be processed by Ciklum Group and its subsidiary entities worldwide. Please read our Privacy Notice for more information. If you have any questions regarding your rights or would subsequently decide to withdraw your consent, please send your request to us.

Join our team
Do you have a passion for engineering? We’ve been looking for you.
Check open vacancies