Ciklum and announce partnership to enhance customer experience

June 7th 2023

London - June. 6, 2023Ciklum, a global custom software engineering company, today announced a partnership with, the world-leading enterprise conversational AI software platform and solutions company, to help advance enterprise adoption of AI-powered virtual assistants. 

Ciklum will leverage the platform to build advanced virtual assistants to meet the unique needs of our clients around use cases involving customer experience, employee experience, enterprise automation and personalised solutions based on user experience.

The secure and scalable no-code platform, also known as the Experience Optimisation (XO) Platform, enables anyone to design, build, test and deploy intuitive conversational user interfaces, virtual assistants and process apps with little technical expertise or support required. Leveraging the power of generative AI technology and large language models (LLMs), the platform simplifies the process for building virtual assistants that address the critical needs of enterprises. also delivers ready-to-use, domain-trained delivery platforms and solutions configured on its platform such as SmartAssist, AgentAssist, BankAssist, HealthAssist, SearchAssist, WorkAssist, HR Assist, IT Assist, and RetailAssist. 

“By combining the Platform and Ciklum’s expertise in Intelligent automation and implementing scalable Conversational AI solutions, this partnership will enable businesses to radically transform their customer and user experiences and provide more human-like interactions. This will enhance not only the user and customer satisfaction but also drive customer retention and business growth,” said Gourav Datta, Vice President and Global Head of Intelligent Automation, Ciklum. 

“We look forward to the exciting opportunities that this partnership will bring, and can't wait to see the innovative solutions that will emerge from the collaboration between and Ciklum,” said Greg Czopar, SVP Customer Success & Strategic Partners EMEA. “Given the strong demand for AI-powered digital solutions across major industries in the UK and Western Europe, this will bring significant benefits to businesses that are looking to leverage the power of AI-powered Virtual Agents.”  

About is a global leader in the conversational AI-first platform and solutions, helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact centre agents. More than 350 Fortune 2000 companies trust’s experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide to achieve extraordinary outcomes. has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea, and Europe. Visit to learn more.

About Ciklum

Ciklum is a custom product engineering company that provides product engineering, intelligent automation and data and analytics solutions for clients globally. Based in the UK, Western Europe, the US and Israel, our global account teams compliment our technical talent and bring extensive domain expertise into focus. We work with our clients to solve their most complex business challenges, engineering technology that redefines industries and shapes the way people live.

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