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INDUSTRIES

Reimagining the consumer experience

Meeting the changing demands of consumers is a continuous and never-ending cycle. With Ciklum, your business can thrive in a world where digital, omni-commerce and personalisation are defining the winners in the market.

How we help

Omnichannel experience

Omnichannel experience

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How we help

Using a variety of listening tools and techniques, we can help you establish a 360-degree view of your consumers across all of their digital channels, and their needs at each stage of the buying journey.

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Solutions at a glance

  • Personalised experiences: create a seamless, frictionless consumer experience, leveraging data to deliver highly personalised customer journeys.
  • Data & analytics: implement data, analytics and technology across all consumer touchpoints, and scale development across web and mobile.
Direct-to-consumer commerce

Direct-to-consumer commerce

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How we help

We’ll engage with your consumers to identify their user needs, fusing the nuances of your business with best-in-class market and sector trends to ensure a product roadmap that meets the needs of your consumers, and your business objectives.

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Solutions at a glance

  • Digital commerce: implementing end-to-end headless commerce solutions from requirements to solution architecture, and from localisation to testing.
  • Centralised data: improve sales performance and strengthen customer loyalty through centralised customer data, process automation and predictive analytics.
Master data management

Master data management

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How we help

We can help you build an organisation-wide master data management capability that ensures you can collect the right data and then store, organise and structure it effectively.

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Solutions at a glance

  • Data-driven marketing: develop your data analytics expertise and ensure your marketing technology ecosystem is harnessing data to drive the right campaigns.
  • Continuous improvement: creating a sustainable feedback loop, so you're constantly evolving and building upon your data-driven experiences.
Commerce & payments

Digital commerce & payments

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How we help

A multi-platform approach to digital commerce is what makes all the difference between a completed sale or an abandoned cart. We can help you implement and scale a fit-for-purpose digital commerce solution that drives continuous growth.

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Solutions at a glance

  • Personalised experiences: with tailored user content informed by a user’s digital footprint, create personalised buying journeys using AI and sophisticated data platforms.
  • Online payments: implementing the right payment technologies for your business covering mobile, one-click, tokenisation and other forms of digital commerce.
Digital automation

Digital automation

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How we help

Ever-changing customer expectations in the age of same-day delivery are challenging many organisations to reevaluate their processes. Brands with highly digitised operations can expect huge efficiency gains and greater post-pandemic resiliency. By leveraging process automation, predictive analytics, artificial intelligence and robotics, we can help revolutionise your business.

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Solutions at a glance

  • Intelligent automation: helping you automate across your entire business to improve process efficiency and quality.
  • Digital control towers: creating a unified hub that provides end-to-end visibility and control of your business processes.
  • Agile supply chains: ensuring your supply chain function is increasingly agile to improve planning, remediation and execution.