Delivering enterprise-wide efficiencies at Paysafe through Intelligent Automation

Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions. 

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

• 30+ processes delivered

• Over 30,000 hrs delivered back to the business

• 100% SOX compliance in Settlement process automation 

• >95% success rate of bot case completion

• SDK delivered for native platforms, enabling Virtual & Live agent communications    across multiple mobile platforms