PX.com is a powerful SaaS lead generation platform that offers a unique and powerful lead scoring system based on patented technology. Their offices are located in the United States, Panama, the Netherlands with remote development and support teams in Ukraine.
With large numbers of real time transactions it is crucially important to be able to provide a high level of service to PX customers around the clock. However, given the time differences between their offices and customers’ it was a real challenge for the PX teams.
Ciklum’s Support Centre services are scalable and flexible, which is what PX needed to provide fast responses to customers and establish an efficient 24/7/365 support system.
The support team in Dnipro is managed by a Project Manager from Ciklum who is responsible for onboarding new employees, training and administration.
During peak loads of support requests Ciklum can quickly increase resources.
Ciklum’s 24/7 Support Team helps PX maintain customer loyalty by ensuring fast and high quality support services.